Deputy Warehouse Manager - Designate in Christchurch, England at IFGlobal

About IFGlobal

IFGlobal is a technology-enabled 3PL and growth partner for eCommerce brands. We help businesses across the UK and internationally scale with reliable fulfilment, marketplace support, and the right technology. From warehousing and order fulfilment to Amazon and eBay account management, we're here to make growth easier.

About the role

We’re looking for an ambitious and experienced Deputy Warehouse Manager to join IF Global, working across our warehouse sites in Christchurch and Hurn. This is an exciting opportunity for an experienced warehouse supervisor or manager looking to take the next step in their career, taking on greater operational responsibility across a busy 3PL environment. As an additional position within our existing management team, this role has been created to strengthen our operational leadership across both sites. Working closely with the Warehouse Manager, you’ll oversee day-to-day warehouse operations, lead and develop teams, drive productivity and ensure excellent service, accuracy, safety and compliance for our clients. You’ll also have the opportunity to develop your commercial and site management experience, deputising for the Warehouse Manager when required.

What you'll do

• Oversee daily warehouse operations across goods-in, storage, replenishment, inventory, picking, packing and despatch, ensuring orders are processed accurately and efficiently.
• Plan and allocate labour and resources across both sites to meet operational demands, forecast volumes and agreed productivity targets.
• Ensure compliance with retailer and client requirements, investigating fulfilment errors, chargebacks and service issues and implementing corrective actions.
• Lead, motivate and develop Warehouse Supervisors, Team Leaders and Operatives, managing attendance, performance, conduct, recruitment and training.
• Deputise for the Warehouse Manager when required, taking responsibility for site operations, operational decisions and the resolution of escalated issues.
• Maintain high standards of health and safety across both sites, ensuring compliance with legislation, company procedures, audits and risk assessments.
• Monitor operational KPIs and SLAs, identifying opportunities to improve productivity, order accuracy, efficiency and cost control.
• Build and maintain effective relationships with clients, suppliers, couriers and internal stakeholders to ensure service expectations are consistently met.
• Support the implementation of new clients, systems and operational processes, contributing to business growth and continuous improvement.
• Maintain accurate operational records and reporting, using warehouse management systems and Microsoft Office to support effective decision-making.

What we're looking for

• Proven experience in warehouse, logistics or 3PL operations, ideally within a supervisory or management role.
• Strong knowledge of warehouse operations, including goods-in/out, inventory control, order fulfilment and high-volume picking, packing and despatch.
• Excellent leadership and people-management skills, with experience supervising, coaching and developing warehouse teams.
• A good understanding of retailer compliance, customer requirements, operational KPIs and service level agreements.
• Strong organisational, analytical and problem-solving skills, with the ability to manage competing priorities and drive operational performance.
• A proactive approach to health and safety, compliance and continuous improvement, with the confidence to identify and address operational risks.
• Good IT and communication skills, including Microsoft Office, Excel and Warehouse Management Systems, alongside an understanding of labour planning and cost control.

Benefits/Package

• Up to £35,000 salary DOE
• Bonus
• Health cash plan
• Annual leave of 20 days plus bank holidays increasing with length of service
• In additional to annual leave entitlement, we provide your birthday off
• Company social events
• Free parking