Revenue Recovery Specialist I in Phoenix, Arizona at JW Water Holdings, LLC

Job Description — Revenue Recovery Specialist I

Department: Customer Service & Revenue Recovery
Reports To: Customer Service Manager
Employment Status: Full-Time, Non-Exempt
Schedule: Monday–Friday, 40 hours per week (scheduled between 8:00 AM–6:00 PM)
Pay Range: $25.00–$26.50 per hour, depending on experience and qualifications
Location: Arizona

Position Overview

JW Water Holdings, LLC provides management and operational support services to water and wastewater utility companies throughout Arizona.

We are seeking to hire two detail-oriented, results-driven Revenue Recovery Specialist I to manage delinquent utility accounts, recover outstanding revenue, and support collection activities. This position requires strong analytical skills, sound judgment, and the ability to work independently while maintaining excellent customer service and regulatory compliance.

Primary Responsibilities

Revenue Recovery & Collections

• Manage delinquent utility accounts, including late-stage collections, payment arrangements, and escalated account resolutions.
• Conduct outbound collection calls, issue collection correspondence, and maintain accurate account documentation.
• Research account discrepancies, outstanding balances, and payment histories to identify recovery opportunities.

Lien Administration & Skip Tracing

• Prepare and coordinate property lien filings, releases, and supporting documentation in accordance with company procedures and applicable laws.
• Conduct skip tracing, verify property ownership, and coordinate with county recording offices and other authorized parties.

Disconnection & Reconnection Coordination

• Prepare and distribute delinquency and service disconnection notices in accordance with established requirements.
• Coordinate disconnections and reconnections with Field Operations, verifying payments and account eligibility.

Payment Processing & Account Reconciliation

• Process customer payments, including ACH, checks, and other approved methods.
• Research payment discrepancies, unapplied payments, and account adjustments while maintaining financial accuracy.

Reporting, Auditing & Compliance

• Review aging and delinquency reports, track collection performance, and identify revenue recovery opportunities.
• Perform account audits, maintain accurate records, and prepare collection reports for management.
• Identify bankruptcy-related accounts and coordinate complex collection matters with management or legal counsel.
• Ensure compliance with applicable regulations, company policies, and collection procedures.

Customer Service & Departmental Support

• Handle escalated collection inquiries and work collaboratively with Customer Service, Accounting, and Field Operations.
• Provide backup support for general customer service and billing functions as needed.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or GED required; additional education in accounting, finance, or business administration preferred.
• Two years of experience in collections, accounts receivable, or revenue recovery preferred.
• Utility billing or utility collections experience strongly preferred.
• Familiarity with lien processing, skip tracing, and delinquent account management is a plus.
• Proficiency in Microsoft Outlook, Excel, and Word; experience with utility billing systems preferred.
• Strong communication, analytical, organizational, and problem-solving skills.
• Ability to work independently, manage multiple priorities, and handle sensitive financial information professionally.

Key Performance Expectations

Performance will be evaluated based on:

• Revenue Recovery: Dollars collected and delinquent accounts resolved.
• Collection Activity: Timely follow-up, account research, and collection efforts.
• Lien Administration: Accurate and timely lien filings, releases, and documentation.
• Payment Processing: Accuracy of payments, reconciliations, and applicable late-fee assessments.
• Compliance & Documentation: Adherence to company procedures, regulatory requirements, and recordkeeping standards.
• Operational Effectiveness: Productivity, work quality, and collaboration across departments.

Compensation & Benefits

Pay: $25.00–$26.50 per hour, depending on experience and qualifications.

Benefits Include:

• Paid vacation
• Nine paid holidays
• Paid parental leave
• 401(k) plan with company match of up to 5%
• 100% company-paid employee medical, dental, and vision insurance options
• 100% company-paid employee life insurance
• 100% company-paid short- and long-term disability insurance

Equal Employment Opportunity

JW Water Holdings, LLC is proud to be an Equal Opportunity Employer.

EOE/AA/M/F/D/V – Drug-Free Environment

Join our team and play an important role in strengthening revenue recovery while supporting essential utility services throughout Arizona.