Spa Concierge in Lincoln, California at Sun City Lincoln Hills Community Association

Join Our Team
The Spa at Kilaga Springs is dedicated to providing an Extraordinary Spa Experience through our unique membership-based spa program. We offer luxurious massage, nail, and aesthetic services in a beautiful resort-style environment where exceptional guest service is our highest priority.
We are seeking a friendly, professional, and customer-focused Spa Concierge to join our team. This role is ideal for someone who enjoys creating memorable guest experiences, thrives in a fast-paced environment, and is passionate about hospitality, wellness, and customer service.

Position Summary
The Spa Concierge plays a vital role in ensuring every guest receives exceptional service from arrival to departure. This position supports the daily operation of the spa front desk, coordinates appointments, assists guests with spa amenities, communicates important scheduling information to therapists, and supports the Spa Manager and Front Desk team.

What You'll Do
Guest Experience
• Welcome and greet all guests with warmth and professionalism.
• Assist guests with check-in and check-out processes.
• Escort guests as needed and provide information about spa amenities, locker
rooms, relaxation areas, and services.
• Ensure every guest receives exceptional and personalized experience.
• Address guest questions and concerns promptly and professionally.

Scheduling & Administrative Support
• Schedule, confirm, modify, and reschedule appointments using spa scheduling
software.
• Communicate appointment changes and updates to therapists and service
providers.
• Monitor daily schedules and assist with appointment management.
• Support membership enrollment and renewal processes.
• Maintain accurate guest records and appointment information.

Front Desk Operations
• Perform all front desk functions including:
o Guest check-in and check-out
o Appointment booking
o Membership sales and support
o Retail and service transactions
o Cash handling and payment processing
• Assist in managing locker room and retreat area guest flow.
• Prepare opening and closing reports and complete assigned shift duties.
• Open and close the spa as scheduled.
• Provide support coverage when needed for Front Desk leadership functions.

Team Support
• Communicate important information to the Spa Manager and team members.
• Assist with daily operational needs to ensure smooth spa operations.
• Support a positive, professional, and team-oriented environment.

Required Qualifications
• High School Diploma or GED.
• Minimum three (3) years of spa, hospitality, medical office, wellness, resort,
hotel front desk, or related customer service experience.
• Strong verbal and written communication skills in English.
• Typing and computer proficiency required.
• Experience using Microsoft Word and Microsoft Excel.
• Ability to provide exceptional customer service in a luxury guest environment.

Preferred Qualifications
• Experience using MINDBODY or similar spa scheduling software.
• Experience with Point of Sale (POS) systems.
• Experience working in a spa, wellness, resort, or hospitality setting.
• Membership sales experience.

Knowledge, Skills and Abilities
• Exceptional customer service and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to manage multiple priorities while maintaining attention to detail.
• Understanding of spa operations and scheduling practices.
• Ability to handle cash transactions accurately.
• Professional appearance and demeanor.
• Ability to work independently and as part of a team.

Physical Requirements
• Ability to work flexible schedules, including weekends and holidays.
• Ability to stand, walk, sit, bend, stoop, kneel, and reach throughout the workday.
• Ability to lift, carry, and move items weighing up to 35 pounds.
• Ability to clearly communicate with guests and team members.
• Ability to read written documents and computer screens with or without
corrective lenses.

Work Environment
• Fast-paced guest service environment with frequent interruptions and changing
priorities.
• Indoor spa setting with occasional exposure to outdoor conditions.
• Requires the ability to remain professional, positive, and service-focused during
busy periods.
• Must be able to work effectively and cheerfully while managing multiple tasks
simultaneously.

Why Join Kilaga Springs?
• Beautiful resort-style spa environment
• Opportunity to create memorable guest experiences
• Supportive team culture
• Dynamic and rewarding hospitality setting
• Opportunity for growth within the organization
• Additional pay (+10% Retail Commission) on top of hourly pay

If you are passionate about wellness, hospitality, and providing exceptional guest service, we'd love to hear from you. Apply today and become part of the extraordinary guest experience at The Spa at Kilaga Springs.
Benefits
We offer a comprehensive benefits package that includes access to a robust Employee Assistance Program through NexGen EAP, providing counseling, mental health support, financial advising, and more. Employees can participate in a 401(k)-retirement plan after 30 days, with employer matching up to 4% beginning after one year. Additional benefits include a Flexible Spending Account, up to nine paid company holidays per year (based on schedule), and sick leave accrued at one hour for every 30 hours worked, up to a maximum of 80 hours.

Equal Employment Opportunity and Accommodation Sun City Lincoln Hills Community Association is an Equal Opportunity Employer and prohibits discrimination based on race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, marital status, military or veteran status, physical or mental disability, protected medical conditions (including those defined under state or local law), reproductive health decision making, genetic information, or any other characteristic protected by federal, state, or local laws.

We are committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable California laws. Applicants and employees may request accommodation related to disabilities; sincerely held religious beliefs; needs arising from domestic violence, sexual offenses, or stalking; pregnancy, childbirth, or related medical conditions; or any other protected reason, unless doing so would create an undue hardship.

Background Check / Work Authorization
Employment may be contingent upon successful completion of a background check, and work authorization verification.