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City Express by Marriott - Front Desk at NORTHERN HOTELS GROUP, LLC – PETOSKEY, Michigan

NORTHERN HOTELS GROUP, LLC
PETOSKEY, Michigan, 49770, United States
Posted on
Updated on
Salary:$17.00 - $18.00/hrEmployment Type:Part-TimeExperience Level:NoneMinimum Education:None

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About This Position

Position Description:

NEW HOTEL OPENING IN MAY!!!

Position Summary

The Front Desk Associate is responsible for providing friendly, efficient, and professional guest service in a
limited-service hotel environment. This role supports guest satisfaction by ensuring smooth check-in and
check-out processes, handling guest inquiries, and maintaining compliance with hotel brand standards and
company policies.
Primary Responsibilities
Greet guests in a friendly and professional manner upon arrival.
Perform guest check-in and check-out procedures accurately and efficiently.
Operate the property management system (PMS) in accordance with hotel standards.
Handle guest reservations, room assignments, and key issuance.
Process guest payments, room charges, and incidentals accurately.
Answer incoming calls and provide accurate information regarding hotel amenities, policies, and local
attractions.
Respond promptly and professionally to guest requests, questions, and concerns.
Communicate guest feedback or operational concerns to management promptly.
Maintain a clean, organized, and professional front desk and lobby area.
Follow all cash-handling, safety, and security procedures.
Assist with opening and closing duties and complete assigned paperwork.
Coordinate with housekeeping and maintenance to ensure guest satisfaction

Job Location

PETOSKEY, Michigan, 49770, United States

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