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What is the role of a City Express by Marriott - Front Desk at NORTHERN HOTELS GROUP, LLC?

The City Express by Marriott - Front Desk position at NORTHERN HOTELS GROUP, LLC is a Part-Time opportunity in the relevant field.

Where is this City Express by Marriott - Front Desk job located?

PETOSKEY, Michigan, 49770, United States

What industry does this City Express by Marriott - Front Desk position belong to?

This role spans multiple industries.

City Express by Marriott - Front Desk job near me in PETOSKEY, Michigan at NORTHERN HOTELS GROUP, LLC | Jobs and Employment

Job Description

Position Description:

NEW HOTEL OPENING IN MAY!!!

Position Summary

The Front Desk Associate is responsible for providing friendly, efficient, and professional guest service in a

limited-service hotel environment. This role supports guest satisfaction by ensuring smooth check-in and

check-out processes, handling guest inquiries, and maintaining compliance with hotel brand standards and

company policies.

Primary Responsibilities

Greet guests in a friendly and professional manner upon arrival.

Perform guest check-in and check-out procedures accurately and efficiently.

Operate the property management system (PMS) in accordance with hotel standards.

Handle guest reservations, room assignments, and key issuance.

Process guest payments, room charges, and incidentals accurately.

Answer incoming calls and provide accurate information regarding hotel amenities, policies, and local

attractions.

Respond promptly and professionally to guest requests, questions, and concerns.

Communicate guest feedback or operational concerns to management promptly.

Maintain a clean, organized, and professional front desk and lobby area.

Follow all cash-handling, safety, and security procedures.

Assist with opening and closing duties and complete assigned paperwork.

Coordinate with housekeeping and maintenance to ensure guest satisfaction

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City Express by Marriott - Front Desk in PETOSKEY, Michigan at NORTHERN HOTELS GROUP, LLC

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