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City Express by Marriott - Front Desk in PETOSKEY, Michigan at NORTHERN HOTELS GROUP, LLC

Salary: $17.00 - $18.00/hrIndustry: Education / Teaching / AdministrationJob Function: Information TechnologyEmployment Type: Part-TimeMinimum Education: None
NORTHERN HOTELS GROUP, LLC
PETOSKEY, Michigan, 49770, United States
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Job Description

Position Description:

NEW HOTEL OPENING IN MAY!!!

Position Summary

The Front Desk Associate is responsible for providing friendly, efficient, and professional guest service in a
limited-service hotel environment. This role supports guest satisfaction by ensuring smooth check-in and
check-out processes, handling guest inquiries, and maintaining compliance with hotel brand standards and
company policies.
Primary Responsibilities
• Greet guests in a friendly and professional manner upon arrival.
• Perform guest check-in and check-out procedures accurately and efficiently.
• Operate the property management system (PMS) in accordance with hotel standards.
• Handle guest reservations, room assignments, and key issuance.
• Process guest payments, room charges, and incidentals accurately.
• Answer incoming calls and provide accurate information regarding hotel amenities, policies, and local
attractions.
• Respond promptly and professionally to guest requests, questions, and concerns.
• Communicate guest feedback or operational concerns to management promptly.
• Maintain a clean, organized, and professional front desk and lobby area.
• Follow all cash-handling, safety, and security procedures.
• Assist with opening and closing duties and complete assigned paperwork.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction

Job Location

PETOSKEY, Michigan, 49770, United States

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