Loss Mitigation Specialist at Greylock Federal Credit Union – Pittsfield, Massachusetts

Greylock Federal Credit Union

Position Title: Loss Mitigation Specialist

Department: Department: ASSET QUALITY 01/2026

We are guided by our IDEA principles - Inclusion, Diversity, Equity, and Accessibility - to support a workforce that reflects our community. Our principles support Greylock’s mission and our goals of building a diverse workforce - reflecting multiple identities - and supporting the diverse communities we serve. We strive to ensure that the spaces in which we work and community members we engage are inclusive, while also upholding our cultural standards of psychological safety, respect, and collaboration in every interaction.

The Loss Mitigation Specialist provides advanced loss mitigation expertise by managing complex, high-risk delinquent accounts and overseeing foreclosure, repossession, and charge-off processes. This role serves as a subject matter expert, supporting organizational risk management, regulatory compliance, and strategic decision-making while providing guidance to loss mitigation staff.

Essential Functions & Responsibilities:

1.

Manage late-stage and high-risk delinquent accounts, including foreclosure, repossession, and charge-off activities, ensuring full compliance with applicable laws and regulations.

2.

Initiate, coordinate, and oversee foreclosure and repossession processes, maintaining accurate timelines, documentation, and system records.

3.

Analyze complex borrower financial situations and approve or recommend non-standard loss mitigation solutions within delegated authority.

4.

Prepare and manage advanced reporting, including delinquency trends, mortgage impairment, charge-offs, and recoveries, to support strategic and operational objectives.

5.

Provide guidance, training, and technical expertise to loss mitigation staff on complex cases, regulatory requirements, and external assistance programs (e.g., RAFT).

The above is a description of the ordinary duties of the position. It should be expected that from time to time other duties, both related and unrelated to the above, may be assigned and, therefore, required

Performance Measurements:

Effective management and resolution of complex and late-stage delinquent accountsCompliance with foreclosure, repossession, and regulatory requirementsAccuracy and timeliness of advanced reports and data analysisQuality and effectiveness of guidance provided to loss mitigation staffContribution to loss reduction and asset quality improvement initiativesUpholds Greylock’s cultural standards by fostering respect, inclusion, psychological safety, and collaboration in all interactions.

Knowledge and Skills:

Experience: 3–5 years of progressive collections or loss mitigation experience required

Education: High school diploma or equivalent required; Associate or Bachelor’s degree preferred

Interpersonal Skills: Strong analytical, decision-making, and advisory communication skills

Technical/Other Skills: Advanced proficiency in Microsoft Office, collections systems, and reporting tools

Physical Requirements:

Ability to sit for extended periods, analyze data, and communicate effectively in written and verbal formats. May be required to work occasional overtime or Saturdays based on processing volume.

Work Environment:

Office-based or hybrid setting environment with regular member contact.

Salary Range:

The salary range for this role is (min)XXX to (mid)XXX. This is the salary range we in good faith believe we would pay for this role at the time of this posting. We may pay more than the posted range for exceptionally qualified individuals. An employee’s pay position within the pay band will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience (job and life), skills (specific and transferable), seniority, performance, and business organizational needs. This range may also be modified in the future.

$1,500 Sign on Incentive