PATIENT ACCESS ASSOCIATE at LifeBridge Health – Baltimore, Maryland

Who We Are
LifeBridge Health is a dynamic, purpose-driven health system committed to redefining care delivery across the Mid-Atlantic and beyond. Guided by our mission to improve the health of the communities we serve, we are transforming healthcare through increased access, enhanced patient experiences, and a commitment to innovative, community-based care.

Shift Times:

• Full time M-F w/ every other weekend commitment

• 11:00pm-7:30am

Patient Access Department
The Patient Access Department at Sinai Hospital is responsible for coordinating patient registration, insurance verification, scheduling, and pre-admission requirements. The team also provides financial counseling, supports emergency department access, assists with medical record requests, and serves as a key point of contact for patient inquiries related to appointments and hospital procedures.

Position: Patient Access Associate
The Patient Access Associate plays a critical role in patient registration, collecting payments, providing excellent customer service, and ensuring a smooth interaction with patients. This position requires exceptional communication skills and the ability to serve as a liaison between the hospital and patients, addressing patient needs and facilitating positive interactions with families and care teams.

Key Responsibilities:

• Act as a liaison between the hospital and patients, ensuring their needs are met with care and professionalism.

• Provide a positive customer experience by maintaining a positive attitude, being tactful, and offering assistance willingly to patients, families, and colleagues.

• Greet every customer with warmth, including a smile, eye contact, and a clear introduction with your name and title.

Requirements:

• Education: High School Diploma or GED (preferred)

• Experience: 1-3 years of relevant experience