Student Services Specialist-H (PT) in Fort Riley, Kansas at Barton Community College

Position Description: This position serves as the first point of contact for those entering the Fort Riley office; assisting students or potential students with information about the programs/degrees we offer as well as general information about the college and classes. This position assists with Admissions and Enrollment Service responsibilities including, but not limited to assisting with admission applications, student enrollments and transcripts; working with and navigating between multiple operating systems to assist students and staff; working with Fort Riley and Fort Leavenworth staff on assignments as well as answering the phone and email and other traditional office duties. Position Responsibilities: 5.00% - Performs other duties as needed or assigned. 25.00% - Customer Service: assist office traffic, answer phone calls and emails, and assisting students in making payment; build internal relationships; share information with campus personnel. Scheduling advising appointments and directing students to other departments within Barton. Assist the Lead Student Services Specialist with answering questions received via social media as well as creating social media posts when needed; keep a clean workspace and help maintain a clean/presentable front office. 40.00% -

Assist in daily operations of Military Student Services Office: processing official transcript requests and admissions applications through Salesforce; assisting students with navigating MyBarton Portal to include resetting passwords and enrolling/dropping through self-service and navigating canvas; enter transcript credit (military and college) into Banner; assist service members with Tuition Assistance (TA) and Joint Service Transcript (JST) requests; deactivate student files and overall Student Service responsibilities. This position will also assist with BSEP enrollments when needed.

10.00% - Staying organized, using effective time management, and being adaptable to the needs of the office. 20.00% - LSEC and CP Program Operations: assisting the Director of Military Student Services with cycle preparation, to include, but not limited to preparing schedules; checking weekly reports in coordination with the other Student Service Specialists; preparing books and tracking inventory for upcoming cycles; and contacting students regarding textbooks, attribute checks, and enrollments Expectations: Provide prompt customer service to all internal and external customers of Barton CC - Fort Riley. Demonstrate commitment to the highest ethical standards of professional practice, as well as personal and professional integrity. Process data entry work in a timely manner. Demonstrate initiative, practice good organization and time management, and understand the confidential nature of personal student information and know when you can and cannot share it (FERPA). Assist or execute any expected or assigned office work. Knowledge, Skills and Abilities: Experience - Six months to two years of similar or related experience. Education - A high school education or GED.
Interpersonal Skills - Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the college for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Other Skills -

Associates in Business Technology or related field preferred.

Ability to interact professionally and effectively with students, faculty, and staff; ability to work with students of diverse age and background; ability to operate independently/multitask; and experience and proficiency in Microsoft Office preferred.

Physical Requirements: Job may require lifting light weight objects (1 to 10 pounds) with no repetitive bending or stooping. Occasionally lift average weight objects (1 to 10 pounds). Regular exposure to favorable conditions such as those found in a normal office or classroom. Wages/Other:

The starting hourly range for this position is $17.18 to $19.19.

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Job Advertisement:

Barton Community College, Fort Riley Student Services, seeks applicants for a replacement part-time Student Services Specialist. This position serves as first point of contact with all students entering the Fort Riley office, will assist students/potential students with information about programs/degrees offered and general information about the college and classes. Will also assist with all office duties including processing student enrollment and transcripts, working with multiple operating systems to assist students and staff, answering the phone and e-mail, and other traditional office duties. Must possess a significant level of dedication, trust, courtesy and tact in dealing with customers. Ability to interact professionally and effectively with students, faculty, and staff; ability to work with students of diverse ages and backgrounds; ability to operate independently/multitask is a must. Experienced computer skills and proficiency in Microsoft Office is required as well as effective interpersonal, written and oral communication skills. Qualifications: A high school education or GED required; Associates Degree in Business Technology or related field preferred. Military Knowledge is preferred. Review of completed application packets begins immediately. To apply go to: jobs.bartonccc.edu Those who are hard of hearing or having difficulty speaking may use the Kansas Relay Service at 1-800-766-3777 or dial 711. Position open until filled. EEO/AA.