PATIENT CARE COORDINATOR at Physical Therapy & Sports Medicine Centers – Westbrook, Connecticut
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About This Position
Join Our Team as a Patient Care Coordinator in Westbrook, CT!
PTSMC is looking for an energetic and dependable individual to join our team as a Full or Part-Time Patient Care Coordinator (PCC)!
This is a dual-role position supporting both the front desk and clinical operations. As a PCC, you’ll provide outstanding customer service at the front desk while also aiding with patient care. Ideal candidates are personable, organized, and team-oriented, with a passion for helping others and creating a welcoming environment.
Key Responsibilities:
Greet all patients and visitors in a friendly and professional manner
Support front desk tasks including answering phones, scheduling appointments, and collecting payments
Assist with patient care duties under the supervision of a physical therapist
Observe and report changes in a patient’s condition to clinical staff
Maintain a clean and safe therapy environment
Disinfect treatment tables and equipment, stock supplies, and ensure overall clinic cleanliness
Perform physical tasks such as walking, standing, squatting, and bending as part of daily responsibilities
Preferred Qualifications:
Background in customer service, medical office support, or exercise science
Experience working in a healthcare or clinical setting
Year-round availability required
Why Join PTSMC?
PTSMC is a physical therapist-owned outpatient practice consistently recognized as a Top Workplace in Connecticut for 14 consecutive years and a Top Workplace USA for the past 5 years.
Our Mission:
Improving the quality of people's lives by providing:
Unmatched experiences
Clinical excellence
Lifelong relationships
Who We Are:
With 37 locations across Connecticut, PTSMC is the state’s largest private-practice physical therapy provider, serving over 35,000 patients annually. Since our first clinic opened in Waterbury in 2000, President Alan Balavender has built a successful partnership model that allows clinicians to own and operate their own clinics—more than 20 have done so to date.
Our Reputation:
PTSMC is widely recognized as a leader in physical therapy across the state. We take a patient-centered approach that helps individuals return to their jobs, favorite activities, and overall lifestyle after pain, injury, or surgery.
Our Culture – PT for Life:
At PTSMC, we live by our "PT for Life" culture—our commitment to treating everyone with care, professionalism, and respect. This philosophy applies to our patients, colleagues, and community alike. Our team culture and dedication to excellence have earned us not only “Top Workplace” honors, but also a World Class Net Promoter Score and consistent 5-star Google reviews.
Learn more about us:
🌐 www.ptsmc.com
📱 Find us on Facebook, Instagram, X, and LinkedIn!
Be part of a team that values connection, growth, and making a difference—join us at PTSMC Westbrook!