Medical Records & Billing Specialist in Marietta, Georgia at Nick Schnyder Law Firm LLC

Job Overview

Our personal injury law firm is seeking a detail-oriented and organized Medical Records & Billing Specialist to support the efficient handling of client cases. This role is responsible for requesting, tracking, reviewing, and organizing medical records and billing documentation related to personal injury claims. The ideal candidate is proactive, highly organized, comfortable communicating with medical providers, and able to manage multiple deadlines in a fast-paced environment.

Bilingual candidates are a plus, but are not required for this role.

Key Responsibilities
Request, track, and follow up on medical records and billing from healthcare providers
Audit incoming medical records and bills to identify missing facilities, documentation, or billing information
Review records for discrepancies, including dates of service, client information, and treatment details
Confirm whether clients were referred to additional medical providers and document findings accordingly
Organize, label, categorize, and upload records into the case management system accurately
Enter medical bills, records, and expenses into Filevine and maintain accurate reporting data
Process and track invoices related to medical records and billing requests
Maintain accurate documentation of expenses and credit card usage
Communicate with medical providers regarding requests, delays, missing documentation, and portal issues
Troubleshoot medical records portal issues, including ChartSwap, MRO, and similar systems
Verify HIPAA authorizations for accuracy and ensure records are sent to the appropriate locations
Consistently follow up with providers until all requested documentation is received
Monitor cases for approaching statutes of limitations and promptly notify the team of urgent deadlines
Support case managers by providing updates on record request statuses and flagging issues that may impact case progression or settlement timelines
Maintain accurate provider contact information and identify alternative contacts when providers are unresponsive
Ensure all records are complete and properly stored before marking requests as fulfilled
Maintain confidentiality and compliance with HIPAA regulations and firm procedures

Qualifications
3–6 months of administrative support, data entry, medical records, or related experience preferred
Comfortable speaking with medical providers and external contacts by phone
Familiarity with Filevine, case management systems (CMS), or similar platforms preferred
Ability to handle escalations professionally and resolve concerns with urgency and diplomacy
•Bilingual skills are a plus, but not required

Benefits
401(k) with 4% employer match
Health, dental, and vision insurance
Paid time off
Paid holidays

All candidates will be subject to a background check to be considered for employment.