Administrative Assistant - Contracting Department in Fort Dodge, Iowa at KHI Solutions LLC

We are seeking a detail-oriented and proactive Administrative Assistant to support our health insurance brokerage operations, primarily in our Contracting Department. This role is essential to ensuring smooth communication between agents and insurance carriers, maintaining accurate records, and supporting contracting and commission processes.

The ideal candidate is highly organized, responsive, and comfortable managing multiple priorities in a fast-paced environment.

• Respond to agent and carrier inquiries via phone and email in a timely and professional manner
• Perform accurate data entry and maintain up-to-date records in internal systems
• Update client, agent, and policy notes within agency systems
• Assist with contract processing between agents and insurance carriers
• Track and follow up on pending items, ensuring timely completion
• Create/update detailed notes/instructions of processes in OneNote
• Assist in processing and reconciling of commission statements
• Generate and send commission statements to agents/agencies
• Manage and maintain commission schedules, ensuring accuracy and consistency
• Update and maintain commission payee schedules and rate tables
• Support general administrative and operational tasks as needed

• 2-3 years of administrative office experience
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and meet recurring deadlines
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Self-motivated with the ability to work independently and as part of a team
• CRM or agency management system experience is a plus