Technical Support Spec I at Hendrick Medical Center – Abilene, Texas

Technical Support Spec I

JOB SUMMARY

Technical Support Specialist I is to oversee and maintain computer hardware and software systems. Specialist aid in resolving technical issues concerning client’s daily operation or software infrastructure. A Technical Support Specialist I will also support computer software integration by diagnosing and troubleshooting common problems.

JOB REQUIREMENTS

Minimum Education

• High School or Equivalent.

Minimum Work Experience

• No previous experience

Required Licenses/Certifications

Required Skills, Knowledge, and Abilities

• Written and oral communication skills
• Ability to use critical thinking skills to analyze and solve problems
• Ability to manage multiple deadlines and tasks
• Ability to work successfully in a team environment
• Occasional night, weekend, and holiday work
• Occasional off-campus and overnight travel for site visits and training
• Customer service or helpdesk experience helpful
• Familiar with Microsoft Office products including Excel, Word, and PowerPoint
• Perform minor maintenance and repair to Information Technology Services equipment
• Replace cartridges, paper and other consumables as needed on printers
• Provide troubleshooting solutions for computer or operating system issues that affect daily activities
• Install, monitor, and uninstall PCs/Printers/Scanners/Mobile/Peripherals/etc
• Hospital rounding
• Media support
• Work request
• Reporting

Designated Driver

• Yes