Client Support Manager at Freshlunches – Lanse, Michigan

The Client Support Manager is responsible for overseeing the management, analysis, and security of client data. This role involves ensuring the accuracy, integrity, and confidentiality of client data while supporting the organization in making data-driven decisions. The Client Support Manager will work closely with various departments to optimize data processes, enhance data quality, and support client related projects.

Key Responsibilities:

Order Management and Analysis:

• Oversee the collection, storage, and maintenance of client data and orders.
• Ensure timely submission of orders by clients.
• Develop strategies to proactively send reminders to clients with missing orders.
• Interact with ERP software to ensure correct sales orders are uploaded / make corrections is needed.
• Manage sales order (SO) closings in a timely manner.
• Reconcile Pizza vendor invoices with sales orders and address discrepancies.
• Manage “waste management” and “waste cap” accounts' orders.
• Analyze client data and orders to identify trends, insights, and opportunities for improvement or increased sales.
• Provide regular reports and data summaries to support decision-making.
• Utilize data visualization tools to present data in an understandable and actionable manner.
• Manage and communicate order changes.
• Document order changes for invoicing support

Client Support:

• Serve as additional support for client order inquiries and issues.
• Collaborate with Operations, Logistics, Customer Service, Sales and other teams to understand data needs and provide tailored solutions.
• Assist in onboarding new clients by providing training and ongoing support.
• Assist with client invoice inquiries and discrepancies.
• Use Salesforce to track and resolve issues.

System and Tool Management:

• Manage and optimize order management systems and tools.
• Work with all departments to implement new ordering technologies and enhancements.
• Ensure data systems are up-to-date and functioning correctly.

Training and Development:

• Train and support staff on data management practices and tools.
• Develop training materials and conduct workshops as needed.

Human Resources Management

• Attend company meetings as requested by supervisor.
• Responsible for supervising, directing, and managing Orders Management Team.
• Ensure compliance with Federal and State labor laws.
• Foster a positive and collaborative team environment.

Work Environment:

• Full-time position with standard working hours.
• Office-based.
• Occasional travel may be required for meetings or industry events.

Qualifications

• Experience with CRM systems and client data integration.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and commitment to data accuracy.
• Ability to work independently and collaboratively in a team environment.
• Excellent interpersonal and customer service skills
• Excellent organizational and follow-through skills
• Must have a valid current driver's license
• Personal maturity and the ability to form and maintain positive relationships with a wide range of people

Note: Unity Meals reserves the right to change, add to, or modify the above job duties and responsibilities. Nothing in this job description restricts management's right to assign or reassign duties at any time.

Equal Opportunity / Affirmative Action / Individual with Disabilities / Protected Veteran Employer