Warranty Administrator in Houston, Texas at Mike Calvert Toyota

Warranty Administrator

Schedule:

This position works Monday - Saturday on a rotating 2-week schedule shared with our other Warranty Administrator:

• Week 1 (Saturday Week): Monday, Tuesday, Thursday & Friday 7:00 AM - 4:00 PM; Saturday 7:00 AM - 5:00 PM; off Wednesday
• Week 2 (Midweek Week): Monday, Tuesday, Wednesday & Friday 10:00 AM - 7:00 PM; Thursday 7:00 AM - 7:00 PM (covering for the other Warranty Administrator); off Saturday

Schedule repeats every two weeks. Hours will not exceed 40 per week - team members may be released early on any shift if needed to stay within the 40-hour limit.

Responsibilities

• Prepare, submit, and track manufacturer and extended warranty claims through the appropriate portals, ensuring accuracy and timely submission
• Review repair orders, technician notes, and parts records to confirm warranty paperwork is complete and meets manufacturer requirements
• Monitor claim status, research rejected or debited claims, and resubmit or appeal as needed
• Reconcile warranty receivables with the accounting office and ensure claims are paid and closed out in a timely manner
• Partner daily with Service Advisors and Technicians to gather the information needed to process claims correctly the first time
• Maintain organized warranty logs, claim files, and reporting for audits and manufacturer reviews
• Assist with other Service department administrative tasks as needed, including covering for the other Warranty Administrator during scheduled days off

Job Type

• Full-time

Pay

• $18.00 - $20.00 per hour

Qualifications

• Previous experience with warranty administration or dealership claims processing preferred, but not required - we're happy to train the right candidate
• Strong attention to detail and comfort working with paperwork, documentation, and deadlines
• Experience with dealership management software (such as CDK or Reynolds & Reynolds) is a plus
• Good communication skills and the ability to work well with Service Advisors, Technicians, and accounting staff
• Ability to stay organized and keep multiple claims moving in a fast-paced service department
• High school diploma or equivalent required