Front Desk Receptionist in Los Altos, California at Cosmetic Physician Partners

At Wunderbar MedSpa, we are dedicated to helping our clients look and feel their absolute best through personalized, results-driven aesthetic care. Led by award-winning, board-certified plastic surgeon Joshua Korman, our team of skilled medical professionals combines expertise, innovation, and compassion to deliver an exceptional patient experience. From advanced aesthetic treatments to wellness services, we take pride in creating a welcoming, supportive environment where every client feels valued and cared for. Our collaborative team is passionate about helping clients achieve their goals while providing a seamless experience from their first visit to their final results.

As the first point of contact for our patients, our Front Desk Receptionist plays a vital role in creating the warm, professional atmosphere that sets Wunderbar MedSpa apart.

Work Schedule:

This is a fulltime position requiring 40 hours/week. The role is onsite working Monday-Friday 9AM-5PM with an alternating Saturday per month. We believe in maintaining a healthy work-life balance while ensuring business needs are met.

Responsibilities:

• Welcome and check in patients, creating a positive and professional first impression.
• Answer phones, manage voicemail, schedule appointments, and route calls appropriately.
• Collect, update, and maintain accurate patient information and records.
• Escort patients throughout their visit and support a smooth patient flow.
• Prepare, stock, sanitize, and turn over treatment and exam rooms between appointments.
• Assist providers and nurses with clinical support tasks and daily operational needs.
• Apply topical numbing agents and perform VISIA skin analyses according to established protocols.
• Educate patients on treatments, services, and financial expectations, including Good Faith Estimates (GFEs).
• Process patient check-outs, collect payments, and complete related administrative tasks.
• Maintain a clean, organized, and welcoming reception and waiting area.

Qualifications:

• Minimum of 2 years of experience in a customer facing role.

• Experience managing phone systems and scheduling.

• Excellent communication, organizational, and multitasking abilities.

• Proficiency in computer systems and typing skills.
• Knowledge of medical terminology, cosmetic procedures, and skincare products is a plus.

Compensation:

The salary for this position ranges from $25-$28/hr, depending on experience, with additional performance-based incentives and benefits.

Benefits:

• Competitive Compensation Package – Offering a salary that recognizes your skills and experience.

• Health & Dental Benefits – Comprehensive coverage to prioritize your well-being.

• 401(k) Matching – Plan for the future with our generous 401(k) matching program.

• Aesthetic Industry Perks – Enjoy free and discounted services and products.

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.