Managed Services Field Engineer in Brazil, Indiana at Jobgether
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Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Managed Services Field Engineer based in Brazil.
This role sits at the intersection of customer success and technical engineering, focused on ensuring seamless integration and performance of unified communications solutions within complex client environments. You will act as a key technical point of contact, supporting customers through onboarding, troubleshooting, and integration of cloud-based communication systems. The position requires strong expertise in networking, voice and data systems, and automation to ensure reliable and scalable deployments. Working closely with global teams and customers, you will help translate technical requirements into effective solutions. The role combines hands-on engineering, problem-solving, and customer engagement in a fast-paced, technology-driven environment. It is ideal for someone who enjoys technical depth while maintaining direct impact on customer satisfaction and success.
The Managed Services Field Engineer is responsible for delivering technical excellence across customer deployments, integrations, and ongoing support of unified communications solutions.
- Ensure customer network environments are compatible with unified communications products and solutions.
- Lead technical onboarding activities, ensuring accounts are deployed within defined SLAs.
- Act as the primary technical escalation point for troubleshooting, integration, and issue resolution.
- Integrate customer systems such as cloud PBX, VoIP, SIP, and third-party infrastructure.
- Develop and support automation scripts and APIs based on customer requirements.
- Perform identity and access integrations including AD, LDAP, and SSO configurations.
- Collaborate with internal teams to ensure smooth deployment, performance monitoring, and customer satisfaction.
- Support continuous improvement through process optimization and technical enhancements.
This role requires strong networking expertise combined with experience in unified communications, automation, and customer-facing technical support.
- 2–4 years of experience in network support with strong focus on routing and switching.
- Solid understanding of unified communications, VoIP, SIP, and voice/video technologies.
- Hands-on experience with firewalls, network security, and enterprise connectivity environments.
- Knowledge of automation tools, Python, REST APIs, and Postman (preferred).
- Experience integrating AD, LDAP, and SSO authentication systems.
- Familiarity with Cisco, Juniper, Microsoft technologies or relevant certifications (a plus).
- Strong communication skills and ability to build trusted relationships with customers.
- Ability to work in flexible schedules, including overnight or weekend shifts when required.
- Professional English proficiency (B2 or higher).
- Strong problem-solving mindset, time management, and ability to work in cross-functional teams.
- Comprehensive health, life, and disability insurance coverage
- Flexible remote work environment based in Brazil
- Generous paid time off, holidays, volunteer days, and self-care days
- Learning and development support including tuition reimbursement and training programs
- Wellness initiatives including coaching, wellness apps, and employee assistance programs
- Inclusive culture with employee resource groups and engagement programs
- Opportunities to work with global teams on advanced cloud communications technologies
- Strong focus on work-life balance and long-term career development