Associate Director, Social Services – Community Guardian Program in New York, New York at JASA

As the Associate Director, Social Services – Community Guardian Program (CGP), you'll provide strategic leadership and oversight for the social service operations of JASA's Community Guardian Program. Reporting as a key member of the CGP Leadership Team, you'll supervise Social Work Supervisors, ensure the delivery of high-quality client services, oversee complex and high-risk cases, and help safeguard the well-being of vulnerable older adults while ensuring compliance with HRA contractual requirements. This leadership role requires sound clinical judgment, strong supervisory skills, and the ability to respond effectively in a fast-paced, mission-driven environment.

Monday–Friday: 9:00 AM – 5:00 PM

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JASA is one of New York City's largest and most respected nonprofit organizations serving older adults. Every day, our team helps thousands of New Yorkers age with dignity, independence, and security while making a lasting impact in the communities we serve.

• Supervise and mentor Social Work Supervisors
• Help shape best practices in client-centered service delivery
• Foster a collaborative, supportive, and high-performing team culture

• Protect and advocate for vulnerable older adults throughout New York City
• Oversee services that improve clients' quality of life and well-being
• Play a critical role in one of JASA's most impactful programs

• Serve as a key member of the Community Guardian Program Leadership Team
• Collaborate across legal, finance, and social service functions
• Influence program operations, quality improvement, and client outcomes

• Manage complex cases requiring critical thinking and sound judgment
• Work closely with internal teams, courts, HRA, and community partners
• Lead initiatives that strengthen program effectiveness and compliance

The Associate Director, Social Services – Community Guardian Program (CGP) oversees the day-to-day social service operations of the program while ensuring compliance with HRA contractual requirements and established social service standards.

This position provides direct supervision to Social Work Supervisors, oversees high-risk client cases, supports program operations, and partners with leadership to ensure timely completion of court reports and other required documentation.

This role requires maintaining an in-office presence 3–4 days per week, traveling throughout New York City as needed, and being available outside of regular business hours, including evenings and weekends, to respond to client emergencies and provide leadership support.

• Provide leadership and oversight of the Community Guardian Program's social services operations
• Supervise daily program operations, including social service, legal, financial, and emergency matters
• Serve as a member of the CGP Leadership Team
• Identify operational challenges and recommend corrective actions
• Prepare reports on findings, program performance, and progress

• Provide direct supervision to Social Work Supervisors
• Conduct performance evaluations and ongoing coaching
• Develop professional growth and development plans
• Supervise social work interns as needed
• Participate in interviewing and recommending qualified candidates for employment

• Monitor all elevated-risk client cases
• Develop and oversee case plans with Social Work Supervisors
• Facilitate weekly case review meetings
• Conduct client field visits as needed
• Support staff in responding to client emergencies

• Partner with the CGP Leadership Team to ensure timely submission of:
  • Annual client reports
  • Court reports
  • HRA-required documentation
• Monitor compliance with HRA contractual requirements
• Ensure adherence to established social service standards and best practices

• Work collaboratively with legal, finance, and program leadership
• Foster effective communication across multidisciplinary teams
• Provide guidance and support to staff navigating complex client situations

• Maintain an office presence three to four days per week
• Be available outside normal business hours, including weekends, as needed
• Travel throughout New York City to visit clients and support program operations
• Perform other duties as assigned

• Master's degree in:
  • Social Work (MSW)
  • Public Administration
  • Counseling
  • Gerontology
  • Psychology
  • Or a closely related field

• New York State Licensed Social Worker (LMSW/LCSW) preferred

• Experience supervising social service professionals
• Experience managing complex client service operations
• Experience working with vulnerable populations preferred
• Experience leading multidisciplinary teams in a fast-paced environment

• Strong leadership and supervisory skills
• Ability to provide professional guidance and mentorship
• Excellent collaboration and relationship-building skills
• Strong crisis management and problem-solving abilities
• Outstanding written and verbal communication skills
• Ability to remain calm under pressure while leading teams through complex situations
• Commitment to JASA's mission and the Community Guardian Program
• Appreciation for diversity, equity, and inclusion when serving clients and families
• Understanding of the impact of race, ethnicity, religion, culture, sexual orientation, and individual values in service delivery

• Microsoft Office Suite
• Google Workspace
• Client database management systems
• Ability to quickly learn program-specific software applications

JASA offers a comprehensive benefits package designed to support your well-being and future.

• Medical, Dental, and Vision coverage options
• Employee Wellness Programs (fitness + mental health support)
• Employee Assistance Program (EAP)

• 403(b) retirement plan
• Pension plan with employer contributions

• Paid vacation time
• Holidays and floating holidays
• Paid time off for work-life balance

• Training and continuing education opportunities
• Career growth within the organization

• Employee recognition programs celebrating contributions

JASA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected classification under federal, state, or local law.