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What is the role of a Front Desk Representative at Evara Health?

The Front Desk Representative position at Evara Health is a Full-time or part-time position opportunity in the relevant field.

Where is this Front Desk Representative job located?

Pinellas Park, Florida, 33781, United States

What type of employment is offered for this Front Desk Representative role?

Full-time or part-time position

What industry does this Front Desk Representative position belong to?

This role spans multiple industries.

What is the expected salary for this Front Desk Representative job?

Compensation will be discussed during the hiring process.

Front Desk Representative job near me in Pinellas Park, Florida at Evara Health

Join Evara Health—Driven by Purpose, Powered by People.

At Evara Health, we believe healthcare is about more than treating patients—it’s about transforming lives and strengthening the communities we serve. As a nonprofit community health center with 17 locations and mobile health units across Pinellas County, we provide high-quality, accessible care while creating meaningful opportunities for our employees to make a difference every day. Recognized as a USA TODAY Top Workplace, Evara Health is proud to foster a mission-driven culture where people are valued, collaboration matters, and employees can grow while doing work that has a real impact.

If you’re looking for more than just a job—and want to be part of a team committed to improving lives and serving our community—we invite you to explore a career with Evara Health.

Build a career that goes beyond a job—it changes lives.

About This Role:

The Front Desk Representative / Patient Access Representative (PAR) serves as the initial point of contact for prospective and current patients at Evara Health. This position is crucial in facilitating a smooth and timely registration process, providing unparalleled customer service, collecting payments, and coordinating appointments to ensure efficient office operations and enhance the patient experience. The PAR helps patients navigate financial applications and options, ensuring access to necessary healthcare services.

What You'll Do:

Patient Access & Customer ServiceServe as the first point of contact for patients, providing welcoming, individualized service and guiding patients through the registration process using the AIDET model.Respond to patient inquiries in person and by phone, build trust with patients and caregivers, and promote Evara Health’s purpose-driven service culture.Registration & Insurance VerificationComplete pre-registration and registration, accurately documenting demographic, identification, financial, and insurance information in the EHR.Verify insurance eligibility, benefits, and precertification requirements; communicate coverage requirements and update patient records as neededFinancial Counseling & PaymentsAssist patients with Medicaid, Medicare, insurance affordability programs, financial applications, and payment options, including financial documentation and analysis.Explain financial responsibilities, establish payment arrangements when appropriate, and collect point-of-service payments according to established procedures.Care Coordination & Telehealth SupportCoordinate with clinical staff and internal/external departments regarding changes in insurance or financial status, patient needs, and access-related concerns.Support Telehealth services by confirming appointments, completing registration requirements, preparing patients for visits, and remaining available to assigned providers.Compliance, Operations & Community SupportMaintain accurate and timely documentation while following HIPAA, Evara Health, HRSA, regulatory, accreditation, safety, risk management, and security requirements.Support team meetings, outreach and education efforts, front desk standards, patient-centered medical home quality measures, and a clean, organized work environment.

Why You’ll Love Working Here:

Meaningful Impact:

Career Growth:

Culture:

Required Education & Experience:

High School Diploma, or equivalentMinimum (1) year of experience as Front Office in a healthcare setting, preferredMinimum (1) year of experience in customer service, preferred.

Culture & Benefits:

At Evara Health, our mission-driven work starts with our people. We know that delivering exceptional care to our communities is only possible when our employees feel valued, supported, and connected to the work they do. That commitment comes to life through an employee experience designed to build connection, recognize contributions, and make Evara Health a great place to work—from employee picnics and appreciation events to monthly theme days, celebrations, and opportunities to come together as a team. We build on that culture with competitive compensation and benefits that recognize the important work our employees do while supporting their personal well-being, professional growth, and long-term success.

Generous Paid Time Off: Enjoy 15 days of paid time off each year, with the option to cash out eligible unused PTO.Paid Holidays & Birthday: Enjoy 10 paid holidays each year, plus an additional paid day off to celebrate your birthday.Comprehensive Health Benefits: Access medical, dental, and vision coverage designed to support you and your family, plus free healthcare services at Evara Health for eligible employees and dependents. Additional benefits and wellness resources are also available to support your overall health and well-being.Retirement Planning: Build toward your future with employer contributions of up to 4% of your salary, along with guidance and resources to help you plan for retirement.Professional Development & Education: Eligible employees can receive up to $1,500 per year toward continued education and professional development expenses, including tuition, licensure, certifications, conferences, and other approved learning opportunities.Quarterly Incentive Opportunities: Share in our collective success through quarterly incentive programs that recognize eligible employees for helping Evara Health achieve key organizational, team, and performance goals.Career Growth & Advancement: Grow your career at an organization committed to developing its people, with opportunities to build new skills, take on greater responsibility, and advance into leadership or other roles across Evara Health

At Evara Health, we are Driven by Purpose. Powered by People. Every role contributes to our mission of improving the health of our communities, and every employee plays a part in making that mission possible.

If you’re looking for a career where your work matters, your growth is supported, and your contributions make a meaningful difference, we invite you to join Evara Health.

Join Evara Health—Driven by Purpose. Powered by People.

**This position requires a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. For more information about the background screening process, visit https://info.flclearinghouse.com.**

Front Desk Representative in Pinellas Park, Florida at Evara Health

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