Manager, Social Work in New York, New York at Building Services 32BJ Benefit Funds
NewSalary: $102000 - $112000
Building Services 32BJ Benefit Funds
New York, New York, 10011, United States
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Job Description
Job Code G2526HF
Department Name Health Fund Admin
Reports To Senior Manager, Social Work
FLSA Status Exempt
Union Code N/A
Management Yes
About Us:
Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 185,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues.
The Funds oversees and manages $11 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people.
32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more.
Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A
Job Summary:
Under the supervision of the Senior Manager, Social Work, the Manager, Social Work manages the day-to-day operations of the Social Work function within the Health Services unit. This role provides frontline leadership and supervision to social work staff while ensuring the delivery of high-quality supportive counseling, crisis intervention, advocacy, care coordination, and resource navigation services to members.
The Manager, Social Work serves as a key liaison among members, healthcare and benefit vendors, Fund departments, employers, union representatives, and community-based organizations to facilitate access to services and support positive member outcomes. This role is responsible for operational oversight, staff development, workload management, and the continuous improvement of social work services that advance the 32BJ Health Fund's mission.
Essential Duties and Responsibilities:
Provide supervision, coaching, mentoring, and performance feedback to Social Work staff
Identify staff training needs and support professional development activities
Monitor caseload distribution and workload balancing across the team
Manage and assign referrals and daily workload within assigned staff
Assist with coverage planning to ensure continuity of services
Conduct periodic reviews of case documentation to ensure quality, consistency, and compliance with professional standards
Monitor adherence to Funds policies, social work practice standards, and applicable regulatory requirements
Maintain records and statistics, and generate monthly reports to key stakeholders
Participate in drafting, editing, and updating unit Standard Operating Procedures (SOPs)
Assess and evaluate needs of participants
Provide supportive counseling, crisis intervention, information and referral, entitlement counseling and advocacy services to members
Keep accurate documentation of interactions with members
Coordinate requests for critical incident counseling for members at their work sites
Maintain relationships with referents
Serve as liaison between members and families with Fund vendors, including WebTPA, Optum Rx and John Hancock
Act as a Health Fund liaison between the member needing social work services and the union
Conduct educational presentations to departments, the Funds and Union
Serve as a resource for the Funds and Union Health staff
Participate in clinical rounds with Communitas RN Case Managers
Collaborate with Health Services clinical staff on appropriate cases that require Social Worker intervention
Assist in creating partnerships with providers, community organizations, and government resources
Maintain working relationships with vendors and the union necessary to resolve member cases
Assist in creating and maintaining a resource database
Maintain up-to-date knowledge of Fund benefits, resources and entitlements
Participate in planning and administration of special projects as assigned
Perform other relevant duties as assigned by senior managements
Qualifications (Competencies):
Minimum 3 years of counseling and social work experience
Supervisory or people management experience required, including coaching, performance management, workload distribution, and/or staff development
Strong knowledge base of the healthcare industry, community resources, entitlement programs, and care coordination practices
Welfare/Trust Funds or Union environment background a plus
Outstanding analytical and problem-solving skills
Proficiency in Microsoft Office with emphasis on Excel and Word
Ability to work on simultaneous projects with diverse working groups
Excellent customer service skills
Soft Skills (Interpersonal Skills):
Excellent organizational and prioritizing skills
Strong active listening and communication skills
Demonstrated emotional intelligence, sound judgement, and discretion when handling sensitive and confidential matters
Strong conflict resolution, negotiation, and de-escalation skills in challenging or crisis situations
Strong relationship-building and stakeholder management skills with the ability to work effectively across different stakeholders
Ability to provide compassionate, member-centered support while maintaining professionalism
Demonstrated leadership and team development skills, including the ability to motivate, mentor, and develop staff
Education:
Master’sDegree in Social Work (MSW) required
Language Skills:
The ability to read, write and understand English is essential
Bilingual in English/Spanish preferred
Reasoning Ability:
High
Certificates, Licenses, Registrations:
NY State license in Social Work (L.M.S.W. or L.C.S.W) required
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Building Services 32BJ Benefit Funds Careers Videos
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