Product Specialist – Process and Work Management in Hillsdale, Michigan at Hillsdale College

1. The primary function of this role is to serve as the College’s business-side subject matter expert on the College’s new work management software (Monday.com).
   1. Establish, maintain, and help govern standards, conventions, and appropriate-use guidelines for the College’s work management platform (Monday.com).
   2. Gain familiarity and proficiency with any supporting platforms needed to ensure proper integration with Monday.com.
   3. Partner with departments to determine the appropriate use of enterprise process and work management tools and help translate business needs into effective, sustainable configurations.
   4. Assist departments with onboarding new employees and team members into the College’s work management platform, including orientation to departmental workflows, PMO standards, templates, terminology, and expected practices.
   5. Develop and deliver College-wide and department-specific training for work management and process management tools, including new-user, refresher, advanced, and role-specific training as appropriate.
   6. Develop and maintain training materials, onboarding guides, reference materials, documentation, and other enablement resources that support consistent adoption and effective use.
   7. Monitor platform adoption, usage patterns, recurring user needs, and stakeholder feedback and recommend improvements to standards, templates, training, and platform capabilities.
   8. Support the Product Owner in evaluating enhancement requests, prioritizing business needs, and maintaining the roadmap for enterprise process management and work management capabilities.
2. Maintain standardized PMO templates and configurations within the College’s work management platform, including project structures, intake processes, status reporting, dashboards, portfolio visibility, naming conventions, and other established practices.
   1. Support the governance and ongoing development of PMO standards, methodologies, templates, and best practices, helping ensure project teams and departments apply them consistently, especially in the context of Monday.com
3. A key secondary function of this role is serving as the College’s business-side subject matter expert on the College’s process management software (Adonis).
   1. Maintain the College’s central process repository and help ensure documented processes are organized, current, consistently modeled, accessible, and appropriately governed.
   2. Recognize potential process improvement opportunities identified through process mapping, documentation, or platform implementation and engage Continuous Improvement Services when deeper analysis or process redesign is warranted.
   3. Partner with Continuous Improvement Analysts to translate improved processes into documented standards, process models, workflows, and technology-enabled solutions that support sustained adoption.
   4. Monitor platform adoption, usage patterns, recurring user needs, and stakeholder feedback and recommend improvements to standards, templates, training, and platform capabilities.
   5. Support the Product Owner in evaluating enhancement requests, prioritizing business needs, and maintaining the roadmap for enterprise process management and work management capabilities.
4. Coach departments and individual users on effective use of enterprise work management and process management platforms and help teams adopt established standards and best practices.
   1. Review projects or existing departmental workflows for alignment with established standards and provide coaching or recommendations when inconsistencies are identified.
   2. Develop and maintain reusable templates, workflows, forms, dashboards, process models, and other solutions that encourage consistency and reduce duplication across departments.
5. Serve as a liaison with Information Technology Services when needs involve technical administration, security, access management, integrations, architecture, or technical support.
6. Contribute to other project and process work as needed.

• Strong analytical and problem-solving skills with the ability to understand how work flows across people, departments, and systems
• Ability to facilitate conversations with employees and leaders to understand current processes, handoffs, responsibilities, desired outcomes, and how work should be represented in enterprise tools
• Ability to distinguish between a technology request and the underlying business or process need
• Working knowledge of continuous improvement principles and the ability to recognize when a process may benefit from deeper analysis or redesign by Continuous Improvement Services
• Excellent written and verbal communication skills, including the ability to explain processes, standards, and technology to audiences with varying levels of experience
• Ability to establish and reinforce standards while remaining flexible enough to accommodate legitimate differences in departmental needs
• Strong organization and attention to detail with the ability to manage multiple departmental requests and priorities
• A professional, service-oriented approach that builds trust with stakeholders across the College
• A desire to foster strong inter- and intra-departmental relationships and promote consistent, sustainable ways of working across the College
• Demonstrated ability to think logically and process detailed information
• Communicate lessons learned to effectively drive continuous improvement and improve overall program efficiency

• Proficiency in the Microsoft Suite (Outlook, Teams, Excel, Word, PowerPoint)
• Experience with, or ability to quickly become highly proficient in, enterprise work management platforms (especially Monday.com)
• Experience with, or ability to quickly become highly proficient in, business process management and process mapping platforms (especially Adonis)
• Ability to configure business workflows, templates, forms, dashboards, views, automations, and other business-side functionality within work management platforms
• Knowledge of process mapping and business process modeling principles, including documenting current-state and agreed-upon future-state processes
• Understanding of project management standards and methodologies, PMO governance, continuous improvement fundamentals, and general technology terminology

Required fields are indicated with an asterisk (*).

1. Resume
2. Cover Letter