Service Greeter in El Cajon, California at Team Kia of El Cajon

Overview:

The Greeter is the service department’s first point of contact, responsible for providing a warm welcome to guests and ensuring a positive first impression. This position supports the service teams by directing customers efficiently and maintaining a professional atmosphere.

Responsibilities:

• Welcome all customers upon arrival
• Direct guests to appropriate departments or staff members
• Maintain and organize the service drive
• Assist with customer check-ins for appointments
• Support front desk and administrative functions as needed
• Communicate with service advisors to inform them of customer arrivals.
• Address and resolve customer concerns or direct them to the appropriate personnel for further assistance.
• Ensure customers are comfortable and informed while they wait for their service.
• Maintain a neat and professional appearance at all times.
• Uphold the dealership’s standards for customer service and professionalism.
• Display excellent verbal communication skills, interpersonal skills and a friendly, approachable demeanor.