Manager, Lifecycle Time & Attendance in Australia Fair, Queensland at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Lifecycle Time & Attendance based in Australia.

This role is a senior operational leadership position focused on overseeing global Time & Attendance (T&A) service delivery within a fast-scaling international HR operations environment. The Manager will lead a distributed team responsible for ensuring accurate, compliant, and efficient management of employee timekeeping processes across multiple jurisdictions, with a strong focus on APAC markets. You will act as both a people leader and functional expert, guiding complex case resolution, ensuring regulatory compliance, and continuously improving service delivery standards. The role combines operational excellence, employee relations expertise, and process optimization in a highly dynamic, remote-first organization. You will collaborate closely with cross-functional partners including Product, Legal, Operations, and Engineering to enhance systems, workflows, and automation. This position plays a key role in ensuring accuracy, compliance, and scalability of global workforce operations while maintaining a strong customer-centric approach.

• Lead, coach, and develop a distributed Time & Attendance operations team, ensuring high performance, engagement, and continuous growth.
• Oversee end-to-end service delivery for T&A processes, ensuring compliance with wage and hour laws, labor regulations, and internal policies across multiple jurisdictions.
• Act as the final escalation point for complex T&A cases, including disputes, policy exceptions, and disciplinary matters.
• Manage performance processes including goal setting, evaluations, coaching, and capability development across the team.
• Drive operational excellence by improving workflows, standard operating procedures, and service delivery models.
• Partner with cross-functional teams including Legal, Product, Engineering, and Employee Relations to enhance systems and resolve operational challenges.
• Ensure accurate management of sensitive employee data and maintain strict compliance with data protection and confidentiality standards.
• Identify opportunities for automation and AI-enabled improvements to increase efficiency and scalability.
• Lead service performance tracking through SLAs, KPIs, and structured reporting to ensure accountability and continuous improvement.
• Support complex investigations and provide guidance on timekeeping discrepancies and compliance-related risks.
• Foster a strong remote-first team culture built on collaboration, accountability, and operational excellence.

Requirements:

• 8+ years of experience in HR operations, with strong exposure to international and multi-country environments.
• Proven experience managing distributed or remote teams with a strong coaching and leadership mindset.
• Deep expertise in Time & Attendance processes, wage/hour compliance, labor laws, and employee relations matters.
• Strong knowledge of APAC labor markets and jurisdiction-specific T&A compliance requirements.
• Experience working in fast-paced, high-growth, or scale-up environments.
• Strong operational mindset with experience managing SLAs, KPIs, and service delivery performance.
• Ability to handle sensitive employee data with high integrity and confidentiality.
• Strong analytical, problem-solving, and process improvement skills with a focus on automation and efficiency.
• Excellent communication skills in English, with the ability to work across global, cross-functional teams.
• Tech-savvy with experience using digital HR systems and workflow tools.
• Experience in remote or async environments is highly desirable.

Benefits:

• Competitive compensation aligned with experience and global benchmarks.
• Fully remote and flexible working model within an international organization.
• Opportunity to lead and shape a global Time & Attendance function at scale.
• Strong emphasis on career development, coaching, and leadership growth.
• Exposure to global HR operations across multiple jurisdictions and regulatory environments.
• Collaborative, innovation-driven culture with a focus on continuous improvement.
• Access to modern tools, automation initiatives, and AI-enabled operational enhancements.
• Comprehensive benefits package including wellness, parental leave, and learning support programs.