Investigator in Kansas City, Missouri at DiPasquale Moore

DM Injury Law is one of the fastest-growing personal injury firms in the Midwest — 70+ attorneys, 200 support staff, and offices across 10 markets including Kansas City, St. Louis, Denver, Omaha, and Oklahoma City. Founded in 2013, the firm's growth has been driven by professional, compassionate legal representation for clients after life-altering personal injury events.

Job Overview

As an Investigator at DM Injury Law, you will play an essential role in the client experience and the early stages of personal injury cases.

You will work closely with our Intake Department, attorneys, and other team members to meet with prospective and existing clients, gather critical information, document evidence, and help ensure cases move forward efficiently.

This is a field-based position requiring regular travel throughout the Kansas City metropolitan area and surrounding communities. The ideal candidate is personable, detail-oriented, comfortable working independently, and able to build trust with individuals who may be experiencing difficult or emotional circumstances.

If you enjoy being out in the community, meeting new people, solving problems, and making a meaningful impact, this may be the opportunity for you!

Key Responsibilities

Client Interaction & Case Support

• Conduct in-person interviews with prospective and existing clients at their homes, hospitals, or other designated locations.

• Build rapport and establish trust while demonstrating empathy, professionalism, and compassion.

• Assist clients with completing necessary documentation and obtaining signatures when requested.

• Gather detailed information regarding accidents, injuries, and other relevant case circumstances.

• Communicate effectively with the Intake Department and attorneys to ensure timely updates and follow-through.

Investigation & Evidence Collection

• Obtain photographs of accident scenes, injuries, property damage, and other relevant evidence.

• Identify and interview potential witnesses, obtaining statements and supporting documentation when appropriate.

• Conduct follow-up investigations to gather missing information or clarify case details.

• Accurately document investigative findings, observations, and client interactions.

• Identify potential concerns or time-sensitive information and promptly escalate them to the appropriate team members.

Field Operations & Case Management

• Manage assigned investigations efficiently while balancing multiple priorities and deadlines.

• Coordinate appointments and travel schedules to maximize productivity and responsiveness.

• Maintain accurate, organized, and timely records within the firm's case management systems.

• Remain flexible to accommodate urgent assignments, changing priorities, and occasional evening or weekend appointments.

• Safely operate and maintain a company-provided vehicle in accordance with firm policies.

• Represent DM Injury Law professionally during all client visits and community interactions.

Qualifications & Requirements

• Previous experience in investigations, law enforcement, legal services, field operations, or a related profession is preferred but not required.

• Strong interpersonal and communication skills, with the ability to connect with individuals from diverse backgrounds.

• Excellent organizational skills and attention to detail.

• Ability to work independently, exercise sound judgment, and take initiative.

• Strong time-management skills and the ability to adapt to changing priorities.

• Comfortable using computers, smartphones, Microsoft Office, email, messaging platforms, and case management software.

• Ability to maintain strict confidentiality and handle sensitive client information with discretion.

• Valid driver's license and an acceptable driving record.

• Ability to satisfy the firm's driving eligibility and vehicle insurance requirements.

• Willingness to travel regularly throughout assigned geographic areas.

• Ability to work outdoors in varying weather conditions and accommodate occasional nontraditional hours.

A company vehicle will be provided for authorized work-related travel.

What Makes Someone Successful in This Role?

Our most successful Investigators demonstrate:

• Compassion: You understand that clients may be experiencing one of the most difficult times in their lives and treat them with patience and respect.

• Initiative: You take ownership of your assignments and proactively identify what needs to be done.

• Adaptability: You can adjust quickly when schedules, priorities, or circumstances change.

• Attention to Detail: You recognize the importance of accurate documentation and thorough information gathering.

• Professionalism: You represent the firm with integrity and maintain confidentiality at all times.

• Accountability: You follow through on commitments, communicate proactively, and take pride in delivering quality work.

Benefits & Perks

At DM Injury Law, we believe our employees are essential to our success. We offer a competitive benefits package and a supportive, team-oriented environment.

• Comprehensive health, dental, and vision insurance

• 401(k) retirement plan with company matching up to 4%

• Three weeks (120 hours) of paid time off

• Paid holidays

• Company-provided vehicle for authorized business travel

• Free on-site parking garage

• Opportunities for professional growth and development

• A collaborative and supportive work environment

• The stability and excitement of being part of a growing law firm

Why Join DM Injury Law?

At DM Injury Law, you are more than just an employee — you are part of a team that helps people when they need it most.

Our Investigators are often among the first individuals our clients meet face-to-face, making this position a vital part of the client experience.

We value employees who take pride in their work, support their teammates, and share our commitment to delivering exceptional service.

Join a team where your work matters, your contributions are valued, and every day brings an opportunity to make a difference.

Equal Employment Opportunity

DM Injury Law, LLC is an Equal Opportunity Employer committed to fostering an inclusive and respectful workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.

This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, compensation, training, benefits, and termination.