Account Manager I in Medley, Florida at Arctic Industries LLC

Position: Account Manager I

Reports To: Sales Operations Manager

Position Summary: The Account Manager I plays a critical role in understanding client needs, preparing accurate quotes, resolving issues promptly, and providing product expertise tailored to each customer’s application. Success in this position requires a proactive, customer-focused approach, strong communication and organizational skills, and the ability to manage multiple accounts and project timelines in a fast-paced manufacturing environment.

Duties and Responsibilities:

• Prepare and follow up on customer requests for proposals, quotations, and bids, ensuring accuracy and timely submission
• Collaborate closely with manufacturer vendors to request quotes, gather necessary information, and determine priorities to ensure on time responsiveness.
• Collaborate closely with the engineering team to understand and incorporate structural details into project requirements. Enhance the overall customer service experience, fostering engaged customers and supporting organic growth
• Provide Support to Account Manager II and III, being flexible as per territory/accounts needs.
• Respond promptly and professionally to sales queries via phone, email, and written correspondence
• Maintain high professionalism in all customer communications, ensuring a positive customer experience
• Conduct follow-up calls and emails to confirm sales orders and delivery dates, ensuring customer satisfaction
• Review the weekly shipping schedule and coordinate lead times by collaborating with manufacturing, purchasing, shipping, and accounting departments
• Collaborate closely with the Sales Team to understand customer requirements, priorities, and needs.
• Identify and report recurring issues to management, contributing to ongoing product defect prevention efforts and process improvement
• Other duties as assigned

Knowledge, Skills and Education:

• 1-2 years of Account or sales management experience
• Experience in providing customer service
• Working knowledge of quoting platforms
• Previous experience reading/understanding blueprints/drawings.
• Working knowledge of ERP system (i.e Netsuite) and CRM dtabases, a plus
• Experience in the foodservice industry preferred
• In-depth understanding of the entire MS Office suite
• Proven experience as an Account Manager or Project Manager, preferably in a fast-paced manufacturing or construction environment
• Strong organizational and multitasking skills, capable of managing multiple projects simultaneously
• Excellent verbal and written communication skills, fostering effective teamwork across diverse areas
• Proficiency in project management methodologies, tools, and software
• Flexibility to adapt to changing project requirements and dynamic business environments.
• Bachelor's degree in engineering or STEM careers preferred

Language, Physical, and Travel Requirements:

• Proficiency in spoken and written English is required
• Preferred proficiency in spoken Spanish
• Extended periods of sitting at a desk and working on a computer
• Occasionally lifting weights of up to 25 pounds
• Located in daily commutable proximity to our Corporate Headquarters in Medley, Florida

Company Offered Benefits:

• Full time in office position. Remote work, or flex work is not allowed.
• Health, vision, and dental insurance plans
• Paid time off (PTO)
• Paid holidays
• 401(k) retirement plan with Company match

Our strength resides in the great people we hire from various backgrounds. If you share our values that everyone is our customer and every customer comes first, you will find a home at Arctic.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

All applicants must be authorized to work in the U.S. without sponsorship and be able to pass a pre-employment background and drug screening.