CA, PG&E, Philbrook, Host in Magalia, California at American Land & Leisure

Position Description: POSITION OVERVIEW

Hosts are seasonal employees responsible for the daily operation, care, and maintenance of campgrounds and recreational facilities managed by American Land & Leisure (AL&L).

Hosts provide excellent customer service, maintain clean and safe facilities, assist visitors, collect fees, and help ensure guests have an enjoyable outdoor recreation experience.

Assignments may involve a single campground, multiple campgrounds, day-use areas, or other recreational facilities.
EMPLOYMENT SCHEDULE

Host positions are generally seasonal, with employment dates and anticipated weekly hours varying by location and assignment.

Schedules are influenced by weather, seasonal demand, facility operating dates, and operational needs. Actual work schedules and assignments are coordinated with the local manager.

Positions may be suitable for individuals or couples, depending on staffing requirements and available hours.
QUALIFICATIONS AND REQUIREMENTS

LIVING ACCOMMODATIONS

1) Most Host positions require employees to provide their own RV or camper trailer for on-site living.

2) Tents, yurts, and soft-sided pop-up trailers are generally not acceptable as employee housing.

3) Available utilities, hookups, and site accommodations vary by location.
CUSTOMER SERVICE

1) Demonstrate excellent customer service and communication skills.

2) Interact professionally and courteously with visitors, coworkers, and management.

3) Handle visitor concerns and assist with resolving conflicts or difficult situations.

4) Communicate and uphold campground rules and regulations.
PHYSICAL CAPABILITIES

1) Walk throughout campgrounds and recreational facilities, including on uneven or natural terrain.

2) Bend, kneel, reach, stretch, and perform repetitive movements associated with cleaning and groundskeeping.

3) Lift and carry items weighing approximately 30 pounds.

4) Use common landscaping and maintenance tools, including rakes, shovels, blowers, clippers, and lawn mowers.

5) Perform routine outdoor work in varying weather and environmental conditions.
ADMINISTRATIVE AND TECHNICAL SKILLS

1) Handle cash transactions, provide change, and accurately account for collected fees.

2) Maintain basic financial records and reconcile daily transactions.

3) Use computers, mobile devices, and basic software applications.

4) Credit card processing and reservation system experience are preferred but not required.
PRIMARY RESPONSIBILITIES

FACILITY PREPARATION AND MAINTENANCE

Prepare campgrounds, campsites, restrooms, and other recreational facilities for visitor use. Responsibilities may include cleaning and stocking restrooms, cleaning campsites and fire rings, collecting litter, maintaining grounds, performing landscaping and vegetation management, inspecting facilities for cleanliness and safety, and reporting maintenance needs or hazards.
GUEST SERVICES AND CAMPGROUND OPERATIONS

Assist visitors throughout their stay by welcoming guests, providing information about the campground and surrounding area, assisting with reservations and campsite occupancy, collecting recreation fees, processing payments, maintaining transaction records, communicating campground rules, responding to visitor concerns, and selling approved merchandise or supplies when applicable.
SITE TURNOVER AND DAILY OPERATIONS

Maintain campsites and facilities throughout the operating season by preparing sites for arriving guests, inspecting and cleaning sites following departures, maintaining common areas and amenities, monitoring facility conditions, communicating operational concerns to management, and completing assigned daily tasks and required records.
ADDITIONAL RESPONSIBILITIES

Hosts may be assigned other duties and special projects by management based on facility requirements and operational needs.
WORK LOCATIONS AND CONDITIONS

American Land & Leisure operates recreational facilities in a variety of outdoor environments. Working conditions, elevations, weather, available utilities, and living accommodations differ by assignment.

Specific information regarding the work location, anticipated employment dates, weekly hours, RV site accommodations, and available utilities will be provided during the recruiting and hiring process.
EMPLOYMENT EXPECTATIONS

Hosts are expected to demonstrate reliability, professionalism, a commitment to customer service, and the ability to work independently while following company procedures and management direction.

The duties described above represent general expectations. Specific responsibilities may vary based on location, facility requirements, and operational needs.