Service Operations Manager in Jacksonville, Florida at Stellar Energy Global Infrastructure Inc

Location: Jacksonville, FL
Position Type: Full-Time, Exempt
Reports To: Services Operations Director

Travel: up to 10%
Supervisory Responsibility: none

Stellar Energy Global Infrastructure provides state-of-the-art solutions customers build in for optimized energy performance now; and in the preparation for the energy needs of tomorrow. In business for 25 years, we have delivered added energy efficiency and capacity to customers in more than fifteen countries. More dispatchable power. Increased LNG production. Greater Data Center efficiency and lower costs. Hyperscale deployment at the best possible speed to first megawatt. All delivered with the lower emissions required to support our partners’ unique sustainability objectives.

Stellar Energy Global Infrastructure specializes in a wide range of engineering and manufacturing solutions within the energy sector including turbine inlet air chilling, central utility plants, district cooling, combined heat & power systems, thermal energy storage, inlet air heating, data center chilling, and inlet air chilling for LNG facilities. Additionally, our expertise extends to start-up & commissioning, system health analysis, services, and training. Our in-house team of skilled engineers and dedicated tradespeople are the reason we are the global leader in customized solutions. Stellar Energy Global Infrastructure strives to add value to today’s energy infrastructure, achieving secure, affordable, and sustainable energy that will help to create a responsible energy economy.

This role, under the direction of the Services Director, is responsible for the coordination and execution of the operations of the services department, including startup and commissioning schedules, warranty tracking of costs and issues for resolution, planned maintenance schedules, parts orders and logistics, and planned upgrades to existing facilities. The Business Operations Lead is in charge of overseeing all Services project finances. This position also plays an integral role in identifying new service opportunities and maintaining profitability of the department.

• Forecast, plan, and allocate internal labor and subcontractor resources for both long-term projects and rapid-response service work to maximize utilization.
• Collaborate closely with Project Management and Services Director to identify, vet, and mobilize resources required for the seamless Startup and Commissioning of new manufacturing solutions.
• Develop and manage comprehensive project schedules in conjunction with subcontractors, and vendors, ensuring strict adherence to defined Scopes of Work (SOW) for Services owned projects.
• Oversee day-to-day field activities, including the direct scheduling of technicians and managing real-time communication between service coordinators and site teams.
• Serve as the Lead Account Administrator for the Field Service coordination platform (Procore), ensuring data integrity, field adoption, and reporting accuracy.
• Review project-specific SEA responsibilities to ensure all technical and delivery requirements are met according to contract specifications.
• Review cost accounting vouchers for all Service jobs, partnering with Finance to ensure project-level profitability.
• Serve as lead operational lead in providing proactive solutions to departmental challenges to Services Director.
• Coordinate with Procurement to source mission-critical parts and equipment, balancing lead times, and costs to support field activities and spare parts inventory.
• Manage the creation, review, and issuance of Purchase Requisition Forms (PRFs) while tracking real-time costs against project budgets.
• Track and coordinate the end-to-end invoice process for Services jobs to ensure timely revenue recognition and customer billing accuracy.
• Monitor and track warranty-related costs and claims; identify potential liabilities and operational risks associated with field service activities to mitigate company exposure.
• Spearhead preparations for ISO 9001 and other regulatory audits; ensure all quality and safety documentation is rigorously maintained and supported.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in business administration or technical field.
• 3 years of experience in construction management or project management of design, fabrication, and maintenance of chilled water systems.
• Proficiency in Microsoft Office.
• Excellent client relation skills, a basic understanding of business management, and strong motivational and leadership skills.

• Bachelor’s degree in engineering (mechanical preferred), construction management or equivalent plus three (3) years’ minimum in project management experience.
• PMP certification

Core Competencies

• Logistics, project management skills, and business acumen with attention to detail
• Strong organizational and time management skills
• Excellent written and verbal communication
• Interpersonal and customer service skills

Must be authorized to work in the USA.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to sit; and stoop, kneel, or crouch. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Stellar Energy Global Infrastructure is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.