Client Success Manager in Farmingdale, New Jersey at NutraStar Inc

Company: NutraStar Inc.
Location: Farmingdale, NJ 07727
Job Type: Full-Time | On-Site
Department: Client Success

NutraStar is a leading contract development and manufacturing organization (CDMO) specializing in high-quality nutraceuticals and dietary supplements. With manufacturing facilities in New Jersey and Arizona, we provide innovative formulation, manufacturing, and packaging solutions to brands worldwide.

We are seeking an experienced, results-driven Client Success Manager to lead our Client Success team, strengthen customer relationships, and ensure operational excellence throughout the order fulfillment process.
This is an exciting opportunity for a hands-on leader who thrives in a fast-paced manufacturing environment, enjoys solving challenges, and is passionate about developing people and delivering exceptional customer service.

What You'll Do

• Lead, coach, and develop the Client Success team to ensure consistent performance and accountability.
• Serve as a key operational partner to customers, ensuring proactive communication and timely resolution of concerns.
• Oversee customer orders from purchase order receipt through production, documentation, shipping, and fulfillment.
• Collaborate with Sales, Planning, Purchasing, Production, Quality, Warehouse, Shipping, and Accounting to keep orders moving efficiently.
• Identify operational challenges, remove obstacles, and escalate unresolved issues when necessary.
• Establish and improve procedures, service standards, and team performance expectations.
• Build strong customer relationships through responsiveness, transparency, and reliable service.
• Support continuous improvement initiatives that enhance customer satisfaction and operational efficiency.

Required Qualifications

• Minimum of 5 years of experience in client success, customer service, account operations, or order management within manufacturing, distribution, or a similar operational environment.
• At least 2 years of leadership experience, including employee coaching, training, and performance management.
• Strong understanding of order management, production coordination, and fulfillment processes.
• Excellent communication, problem-solving, and relationship management skills.
• Ability to manage competing priorities and resolve challenges in a fast-paced environment.
• Proficiency in Microsoft Office, particularly Excel, and experience with ERP/MRP or order management systems.
• Demonstrated ability to collaborate across departments and drive results.

Preferred Qualifications

• Experience in nutraceutical, dietary supplement, pharmaceutical, food, or regulated manufacturing industries.
• Familiarity with contract manufacturing and customized production requirements.
• Understanding of quality documentation, including Certificates of Analysis (CoAs) and product release processes.
• Experience implementing process improvements and tracking customer service performance metrics.
• Bachelor's degree in Business Administration, Operations, Supply Chain Management, or a related field, or equivalent relevant experience.

Why Join NutraStar?

At NutraStar, we believe that our people drive our success. We value collaboration, accountability, continuous improvement, and professional growth.
As our Client Success Manager, you will have the opportunity to lead a team, improve operational processes, strengthen customer partnerships, and make a meaningful impact on our growing organization.

Ready to Make an Impact?

If you are a motivated leader with a passion for customer success and operational excellence, we encourage you to apply!

NutraStar is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to qualified applicants.