Staff Alliance Manager in UK at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Staff Alliance Manager in United Kingdom.

We are seeking a highly experienced Alliance Management professional to oversee and strengthen strategic customer partnerships within a fast-paced life sciences environment. In this role, you will take ownership of complex, high-value client relationships, ensuring alignment between contractual commitments, operational execution, and long-term business objectives. You will act as the key interface between customers and internal teams, including commercial, legal, operations, finance, and engineering functions. This position plays a critical role in safeguarding revenue performance while ensuring exceptional customer experience across multiple strategic accounts. You will also contribute to process development, cross-functional coordination, and continuous improvement within alliance management practices. This is a high-impact role for someone who thrives in managing complexity, influencing stakeholders, and driving structured execution in a regulated, science-driven industry.

• Manage and oversee a portfolio of strategic alliance partnerships, ensuring retention, growth, and long-term customer satisfaction across key accounts.
• Lead contractual relationship management, including negotiation, execution, and enforcement of license, supply, and partnership agreements.
• Serve as the primary liaison between customers and internal teams such as business development, operations, finance, quality, engineering, and legal.
• Coordinate cross-functional project teams to ensure successful delivery of customer programs, including new product introductions and ongoing operational commitments.
• Monitor account performance, KPIs, forecasts, and demand signals, proactively identifying risks and opportunities for leadership visibility.
• Facilitate regular customer engagement activities, including business reviews, strategic alignment discussions, and performance updates.
• Ensure compliance with contractual obligations while supporting revenue protection and business continuity across managed accounts.
• Contribute to the development and optimization of alliance management processes, tools, and best practices to improve scalability and efficiency.
• Support onboarding of new customers transitioning into alliance management and ensure seamless integration into existing processes.
• Where applicable, mentor junior team members and support capability development across the alliance management function.

• Bachelor’s degree in Business, Engineering, Life Sciences, or a related discipline; advanced degrees are considered a plus.
• 7+ years of experience in alliance management, key account management, program management, or similar customer-facing roles within life sciences, biotech, diagnostics, or manufacturing environments.
• Strong experience working in cross-functional environments spanning commercial, operational, technical, and regulatory teams.
• Proven ability to manage complex customer relationships and negotiate or oversee contractual agreements.
• Familiarity with manufacturing or production environments, ideally within biopharma, chemical, or regulated industries.
• Experience with New Product Introduction (NPI) processes and lifecycle program management.
• Working knowledge of ERP/MRP systems (e.g., NetSuite) and proficiency with Microsoft Office tools; MS Project experience is a plus.
• Understanding of quality and regulatory frameworks such as ISO standards or GMP-related environments is an advantage.
• Strong organizational, analytical, and stakeholder management skills, with the ability to manage multiple priorities in a high-paced environment.
• Demonstrated leadership, communication, and conflict management skills with a proactive and solution-oriented mindset.
• Ability to travel up to 25% of the time.

• Competitive compensation package with long-term incentive opportunities, including equity participation.
• Comprehensive medical coverage with HSA/FSA options depending on eligibility.
• Retirement savings plans and financial security benefits.
• Paid time off, holidays, and flexible leave policies.
• Fertility, family planning, and wellbeing support programs.
• Optional additional benefits including insurance options (e.g., pet insurance in eligible regions).
• Remote-friendly working model with flexibility depending on location.
• Opportunity to work on high-impact programs contributing to life sciences innovation and patient outcomes.
• Exposure to global, cross-functional teams in a highly collaborative environment.
• Career development opportunities within a growing international organization.