Senior Auto Adjuster – Non-Injury in Phoenix, Arizona at Distro

Make an impact where it matters most

Are you a claims professional who thrives on solving complex cases while delivering outstanding customer experiences? We’re looking for a Senior Auto Adjuster – Non-Injury to take ownership of high-exposure auto claims from start to finish. In this role, you’ll combine analytical expertise, negotiation skills, and empathy to deliver fair, timely, and compliant claim resolutions.

What You’ll Do Take full ownership of complex non-injury auto claims, including coverage analysis, liability determination, physical damage evaluation, and total loss settlements. Lead thorough investigations by analyzing police reports, claimant statements, prior loss history, and other key evidence. Make sound, compliant decisions aligned with state regulations and company standards. Skillfully negotiate settlements within authority, navigating comparative negligence and additional cost factors (e.g., storage fees). Identify potential coverage concerns and fraud indicators, initiating SIU referrals when necessary. Maintain clear, accurate, and complete claim documentation from intake through resolution. Partner with internal teams and external vendors to resolve claims efficiently and effectively. Support CAT (Catastrophe) operations, including on-call rotations and potential travel during critical events.

What You Bring High School Diploma or GED. Minimum 2+ years of customer-facing experience. At least 2+ years managing non-injury auto liability claims (low to moderately complex). Active Adjuster License (or ability to obtain within 90 days). Strong understanding of auto liability coverage, state regulations, and claims processes. Proven ability to investigate, analyze, negotiate, and communicate effectively.

Nice to Have Bachelor’s degree. Experience handling multi-vehicle losses and comparative negligence scenarios. Familiarity with Guidewire Claims Center. Exposure to arbitration, subrogation, and advanced coverage interpretation.

Why Join Us? Work on challenging, high-impact claims where your expertise truly matters. Be part of a collaborative environment that values integrity, empathy, and excellence. Grow your career with opportunities to expand your expertise in complex claims, CAT response, and specialized investigations.

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