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IT Technician in Ft. Eustis, Virginia at MSM Technology, LLC

Job Function: Information Technology
MSM Technology, LLC
Ft. Eustis, Virginia, 23604, United States
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Job Description

Description:
  • Handle calls from a wide array of individuals from students to VIPs.
  • Answer, validate and triage incoming phone-in Incidents and Requests.
  • Process, validate and triage Incidents and Request submitted through the ticketing system.
  • Review and validate ticket information.
  • Routing and escalating tickets to appropriate support teams.
  • Identifying and performing First Contact Resolution tickets.
  • Providing technical information/assistance on configuration, setup, maintenance and initial troubleshooting of standard computer systems, hardware and software
  • Provide best-effort support for technical information/assistance on non-standard computer systems, hardware and software
  • Configuration, setup, maintenance and troubleshooting for Client‘s computer systems, hardware, and software.
  • Proficient in troubleshooting Windows operating systems and Office 365 with a combination of Laptops, Desktop, and Mobile Devices
  • Provide technical support to printers and other MFP devices.
  • Images devices using PXE to support new and current equipment.
Requirements:
  • Security+ CE Certification (IAT Level II)
  • Active Secret Clearance

Job Location

Ft. Eustis, Virginia, 23604, United States

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