Technical Customer Support Agent at Booster Fuels – Tustin, California

Location: Tustin

Reports: Manager of Customer Experience

Schedule: Part time 5:00pm PST - 2:00am PST (Saturday, Sunday & Monday)

Hourly: $30/hour

FLSA Status: Non-Exempt

Travel: Onsite

About Booster

Booster is building the frictionless, tech-powered energy supply chain for modern transportation. We power the world's largest fleets more efficiently and sustainably through our direct operations and world-class partners.

Our BoosterOS platform eliminates the usual manual frictions between order and cash, thereby enabling energy delivery to support more businesses at lower costs. Today, we deliver conventional and renewable fuels directly to fleet vehicles nationwide, reducing costs and lowering carbon emissions—while paving the way for future clean alternatives.

As demand for sustainable energy outpaces infrastructure, Booster provides the critical tech-driven, modular solution, helping customers seamlessly transition to better solutions for their operations, their communities, and our planet.

We lead by our values and hold ourselves – and each other — accountable to them. Our values guide how we interact, the choices we make, and the decisions we take—ultimately driving our long-term success as a business.

• Safety as our daily guiding principle,
• Customer at the heart of all our actions,
• Integrity in doing the right thing even when no one is looking,
• Excellence in never settling and always raising the bar
• Boldness in being brave and creating the future, and
• Stewardship in supporting the planet and everyone on it—we support our communities, our customers, and our people while driving play, purpose, and potential every day.

Job Summary:

The Entry-Level Technical Customer Support Agent will be the first point of contact for customers experiencing technical issues related to Booster Fuels' BOS hardware and BOS Deliver software. This role requires excellent communication skills, a problem-solving mindset, and a commitment to providing "white glove service". The agent will be responsible for gathering information, troubleshooting issues, and escalating unresolved problems to the appropriate teams.

Job Responsibilities:

• Provide initial technical support to customers via phone, email, and in-app chat.
• Gather detailed information from customers regarding their technical issues, including name, company, contact information, and a clear description of the problem.
• Accurately categorize incoming issues as technical (hardware or app related), platform (website or "how-to" questions), or back-end (engineering attention required).
• Troubleshoot technical issues related to BOS hardware and the BOS Deliver app.
• Escalate unresolved technical issues to next-level support or the IT team as needed.
• Create and manage support tickets in Zendesk for all customer interactions, including bug reporting and escalation.
• Ensure clear and consistent communication with customers throughout the troubleshooting and resolution process.
• Maintain a high level of customer satisfaction, aiming to provide "white glove service".

• High school diploma or equivalent; some college coursework or a degree in a related field is a plus.
• Strong communication skills, both verbal and written.
• Ability to actively listen and ask clarifying questions.
• Basic understanding of hardware and software troubleshooting principles.
• Proficiency in using ticketing systems (experience with Zendesk is a plus).
• Ability to work independently and as part of a team.
• Strong problem-solving abilities and attention to detail.
• Customer-focused attitude with a commitment to providing excellent service.
• Familiarity with iOT or Connected Devices
• Experience with Android and iOS.
• Experience in a customer service or technical support role.

What makes Booster different?

• Prorated PTO
• 401(k) Plan
• Committed to Equity and Inclusion
• Mentorship and learning opportunities are available
• Career progression for growth and advancement
• Employee Referral Program

Individuals seeking employment at Booster are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws.

Booster does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Booster doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Booster

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