Facets System Administrator in Sacramento, California at Western Health Advantage

Clinical Pharmacist

Department: Facets System Administrator
Location: Sacramento (Onsite/Hybrid)
Schedule: Full-Time | Exempt
Compensation: $75,000 to $90,000 annually
Travel: Minimal, as needed

If you enjoy being the person who understands how everything connects—systems, data, people, and processes—this role puts you right at the center of it.

As a Facets System Administrator at Western Health Advantage, you’ll play a critical role in maintaining, enhancing, and optimizing our core operating system. You’ll lead upgrades, solve complex system challenges, and collaborate across the organization to ensure Facets runs smoothly, accurately, and efficiently.

System Administration and Optimization

• Manage and maintain the Facets core operating system to ensure performance, stability, and data integrity
• Lead system upgrades, enhancements, and ongoing improvements
• Configure and support key functionalities, including eligibility (270/271) and benefit-related data

Project Leadership and Implementation

• Lead and support cross-functional projects impacting Facets
• Coordinate system enhancements, work orders, and vendor deliverables
• Play a key role in annual initiatives such as Open Enrollment and system upgrades

Support, Troubleshooting, and Training

• Serve as the primary point of contact for system support, security, and issue resolution
• Troubleshoot system issues, manage tickets, and identify root causes
• Develop and deliver training materials to improve user adoption and self-sufficiency

Vendor and Cross-Functional Collaboration

• Partner with vendors (e.g., Cognizant) on system performance, testing, and issue resolution
• Collaborate with IT and internal departments on system changes and impacts
• Represent WHA in user groups and external system discussions

Testing, Compliance, and Operational Support

• Coordinate and execute testing for system updates and benefit changes
• Ensure accurate loading and validation of benefit configuration data
• Support internal requests and maintain member-facing platforms and materials

Education & Experience

• Bachelor’s degree (preferred)
• 3–5 years of experience supporting healthcare payer systems, preferably Facets

Technical & Industry Knowledge

• Strong understanding of health plan operations (benefits, claims, eligibility)
• Experience with system upgrades, enhancements, and vendor coordination

Tools & Skills

• Strong analytical and troubleshooting capabilities
• Ability to translate technical concepts into user-friendly training
• Experience managing system tickets, requests, and cross-functional priorities

Core Strengths

• Problem-solving and root cause analysis
• Clear communication across technical and business teams
• Ability to lead projects and manage competing priorities

This role ensures the stability and evolution of WHA’s core system—directly enabling accurate benefit administration, efficient operations, and a seamless experience for both employees and members.

Western Health Advantage is committed to providing equal employment opportunities to employees and applicants for employment on the basis of merit and without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental disability, medical condition, genetic information, marital status, ancestry, military or veteran status, or any other basis made unlawful by federal or state law.

Western Health Advantage values and supports the unique talents and strengths that each employee brings to our organization. Collaborating with the best and the brightest means a dynamic, fulfilling work experience for you — and excellent customer service for our members.

To apply, email cover letter and resume to hr@westernhealth.com EOE

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