Rapid Rehousing Case Manager in Downers Grove, Illinois at DuPage PADS

This position is responsible for creating positive outcomes for clients through our Rapid Re-housing programs’ operations, delivering direct support services, and collaborating with internal staff and community providers to achieve client goals.

Responsibilities: (to be performed with or without reasonable accommodation):

• Operate within the DuPagePads Core Values, which supports providing care in accordance with the Philosophy of Care, Trauma Informed Policy and Practices of the Agency.

· Oversee and manage all files, documentation, program and auditing requirements for two DuPagePads rapid rehousing programs: Housing NOW Rental Assistance Program and Tenant Based Rental Assistance Program.

· Travel throughout DuPage County to meet with housing clients in their homes, in community settings, and/ or office locations.

• Teach clients independent living skills through instruction, modeling, coaching, and direct support.
• Act as client advocate to facilitate access to resources and services.
• Work collaboratively with providers to achieve client goals; liaise with community resources on behalf of clients.
• Develop and maintain client goal plans, regular assessments, and complete other required documentation.
• Complete and thorough documentation of client contact, progress report, case files, and contractual paperwork.
• Maintain collaborative relationships with colleagues to effectively support clients.
• Collaborate with team members to provide support groups and workshops to achieve participants goals.
• Maintain confidentiality of privileged information and adhere to client privacy laws; demonstrate sensitivity of diverse ethnic groups, genders, and cultures.
• Act as housing liaison between clients and landlords, attending to housing issues, coordinating internal and external moves for residents.
• Arrange transportation for program participants to activities/appointments on a regular basis.
• Participate in required training, client staffing, supervision, department, and agency meetings.
• Adhere to agency policies regarding attendance and punctuality.
• Provide after-hours phone coverage and response during weeknights and weekend while scheduled for on-call.
• Flexibility in scheduling to accommodate client and program coverage needs.
• Other duties as assigned.

Knowledge, Skills and Abilities:

Excellent engagement and empathy skills
Effective written and oral communication skills
Strong life skills and ability to coach clients in developing independence
Strong interpersonal skills and a genuine desire to help others
Problem-solving skills and attention to solution-focused perspectives
Ability to work independently and as part of a team
Ability to maintain accurate records in compliance with applicable regulations and standards
Computer literacy and ability to use electronic communication and record-keeping
Knowledge of issues related to equity, homelessness, poverty, mental health, and substance use
Effective crisis intervention skills and comfort working in high-stress situations

Qualifications:

• Associate degree in human services or related field or relevant knowledge, experiences, or skillset (preferred)
• Experience working with client populations, conducting home visits, or in housing-related activities a plus.

Other:

• Flexible work hours may be required.
• Be able to lift 10 pounds.
• Reliable transportation and possess a valid Illinois Driver’s License.