Restaurant Server in SOUTHFIELD, Michigan at NORTHERN HOTELS GROUP, LLC

The Restaurant Server is responsible for providing exceptional guest service in a full-service hotel restaurant. This role ensures guests have a positive dining experience by delivering prompt, courteous, and efficient service while maintaining company standards.

Essential Functions

• Greet guests in a friendly and professional manner

• Take food and beverage orders accurately and efficiently

• Serve food and beverages according to standards

• Ensure guest satisfaction throughout the dining experience

• Maintain knowledge of menu items, specials, and promotions

• Process payments and handle cash/credit transactions accurately

• Maintain cleanliness and organization of dining and service areas

• Assist with setting up and breaking down dining areas

• Communicate effectively with kitchen staff and team members

• Follow all food safety and alcohol service guidelines

• Adhere to company policies, procedures, and brand standards

Qualifications

• Previous serving experience preferred

• Strong communication and customer service skills

• Ability to work in a fast-paced environment

• Attention to detail and multitasking ability

• Flexible schedule including evenings, weekends, and holidays

• Alcohol service certification preferred (if applicable)

Physical Requirements

• Ability to stand and walk for extended periods

• Ability to lift up to 30 pounds

• Frequent bending, reaching, and carrying trays

Work Environment

This position operates in a restaurant environment within a full-service hotel with frequent interaction with guests and team members.