Team Case Assistant - Home Care (Full time, day shift) in ROCHESTER, New York at Rochester Regional Health

Position Summary:
Coordinates patient services under the direction of the team manager/designee. This includes but not limited to prioritization and coordination of daily patient schedules, requesting additional services such as aide, therapy, social work, interpreter services, and ensuring that referrals for services are appropriately assigned in a timely fashion.

Key Responsibilities:

• Manages multiple phone calls in a timely and professional manner providing appropriate follow up to assure callers’ needs are met.

• Provides field staff assistance and resources for appropriate day to day issues as they arise under the direction of the team manager/designee.

• Checks email in a timely manner providing follow up to assure sender’s needs are attended appropriately.

• Collects, organizes and reviews various programs for information and reporting and initiates follow up.

• Updates the EMR per agency standards.

• Performs functions related to transfers or discharges as required by regulation.

• Builds and maintains strong, communicative relationships with the team.

• Provides exemplary customer service.

• Performs general office duties/projects including but not limited answering phones, documentation/order processing, copying, filing, mailing, and obtaining/ordering office supplies.

• Assists in orientation of new staff, role modeling, participates in quality assurance activities.

• Attends team meetings and other internal meetings as requested.

• Other duties as assigned

Desired Attributes:

• Excellent interpersonal skills and customer service skills.

• Ability to multi-task in a fast paced environment

• Proficient use of Microsoft office.

• One year of experience in home care setting or medical office preferred.

PHYSICAL REQUIREMENTS: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

PAY RANGE: $17.75 - $23.03

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.