Operations Coordinator at Miller Pipeline – Jacksonville, Florida

Do you want to help make a difference in building Americas infrastructure?

Since 1953, Miller Pipelinehas been a leader in building and maintaining Americas infrastructure as a premier underground pipeline construction and repair contractor. Our workforce is made up of highly trained and skilled employees totaling over 5,000 with office locations in 23 states. While continually investing in gas infrastructure programs, Miller Pipelines revenues have continued to grow year over year.

Thinking about joining our team and building a career here? There is no better time than now!

At Miller Pipeline you will gain:

• Growth opportunities for career advancement (Grow Here at Miller Pipeline)
• Competitive wages and industry-leading benefits
• A team-oriented atmosphere centered around our core values of Safety, Quality, Commitment, and Reputation (Our Core Values)
• On-the-job work and safety training
• Employee recognition programs, Employee Care Fund, and more (also see Annual Company Picnics)
• Take a look at our field work by watching the Day In The Life video.

We are seeking an Operations Coordinator to support field operations by tracking & scheduling projects, maintaining records & supplies, as well as communicating with community utility providers, homeowners and work crews.

Main Responsibilities

• Work closely with customers to pull and submit work orders; review progress reports weekly. Ensure work orders are reviewed and closed properly. Coordinate and send out work orders to complete restoration efforts or mitigate customer complaints/inquiries.
• Create and maintain tracking log to schedule utility work on mains, commercial and residential services; maintain information of completed work and new projects to be scheduled, as well as new locates.
• Assist in reviewing compliance-related issues and help foremen resolve issues related to documentation/procedures.
• Assist in activating permits for worksites.
• Call customers to schedule gas service repair or replacement. Coordinate neighborhood service appointments with foremen and customers.
• Contact a service such as One-Call, Dig Safe, or 811 to report excavation activity plans and request utility markings. Follow up on request status.
• Respond to customer questions about job sites and how the jobs will be performed according to the work order. Facilitate the resolution of customer complaints. Review allegations of damage or incidents and compile reports for Risk department.
• Handle reporting and data tracking including the status of concrete and asphalt restoration, O&M services, bore profiles, damage reports, monthly forecasting, daily productivity, etc.
• Preview submitted work requests via the contractors inbox; obtain notes and speak to builders and/or other contractors, possibly homeowners, on a job site to help Miller Pipeline work crews understand potential issues and preventions/solutions.
• Plan for traffic control, sewer locators and/or horizontal directional drilling as needed.
• Build positive professional relationships with each crew and customer.
• Submit timesheets to Payroll department weekly.
• Act as Proctor for Operator Qualification (OQ) testing if needed.
• Order supplies for warehouse if needed.

Required Qualifications

• 1+ year professional work experience.
• High school diploma or equivalent.
• Current and valid driver's license.
• Ability to drive company vehicles (pickup trucks and other non-commercial motor vehicles).
• Proficiency with Microsoft Office, especially Outlook and Excel.

Preferred Qualifications

• Technical or post-secondary education in a related field.
• 6+ months hands-on utility work and/or familiarity with utility construction work.

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