Guard at Brand Enhance Hospitality – Los Angeles, California

Brand Enhance is one of the leading hospitality management companies with experience operating a variety of brands from small, niche, independently owned locations to luxury sites owned by global brands. With over two decades of experience in the parking and hospitality industry we provide a wide range of tailored-made solutions for our clientele. We take pride in the services we offer resulting in exceptional guest experiences.

Responsibilities:

• Greet all hotel guests and visitors as the enter the property, opening lobby doors
• Patrol the site regularly, ensuring to verify all site checkpoints
• Respond to all safety and security situations, determining de-escalation steps for hostile/tense environments, dispatching emergency services, and remedying concerns
• Proactive communication to site leadership, corporate, and client for all security and safety matters, including immediate notification of severe situations
• Assist all guests and visitors with property directions
• Maintain a clean work environment (sweeping the drive, cleaning the key room/podium area)

Qualifications and Skills:

• Valid Drivers License with no marks on record
• GuardCard certification
• Superior professionalism, organization, and communication skills
• Exceptional ability to manage multiple tasks and priorities simultaneously
• 1+ year of customer service experience preferred
• 18 years of age or older

Physical Demands:

• Willingness to work in the elements - heat, wind, rain, etc.
• Ability to lift, push and pull at least 30 pounds.
• Ability to stand, walk and run for extended periods.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.