Public Safety Telecommunicator at Regional Emergency Dispatch Authority (REDA) – Artesia, New Mexico

Job Title: Public Safety Telecommunicator

Job Type: Full-time

Location: Artesia, NM

We are seeking a highly motivated and skilled Public Safety Telecommunicator to join our team. As a Public Safety Telecommunicator, you will be responsible for receiving and processing emergency and non-emergency calls from the public and dispatching the appropriate emergency services.

Responsibilities:

- Receive and process emergency and non-emergency calls from the public

- Dispatch the appropriate emergency services, including police, fire, and medical personnel

- Provide pre-arrival instructions to callers in emergency situations

- Monitor and track the status of emergency responders

- Maintain accurate and detailed records of all calls and dispatches

- Operate and maintain communication equipment and systems

- Provide excellent customer service to the public and emergency responders

Requirements:

- High school diploma or equivalent

- Excellent communication and interpersonal skills

- Ability to remain calm and composed in high-stress situations

- Ability to multitask and prioritize effectively

- Ability to work in a fast-paced and dynamic environment

- Ability to work independently and as part of a team

- Proficient in computer and data entry skills

- Willingness to work flexible hours, including nights, weekends, and holidays

- Must pass a background check and drug screening

Preferred Qualifications:

- Previous experience as a Public Safety Telecommunicator or in a related field

- Knowledge of emergency response procedures and protocols

We are an equal opportunity employer and welcome applicants from all backgrounds to apply. If you are passionate about public safety and helping others, we encourage you to apply for this exciting opportunity.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Receive and transmit telephone and radio emergency calls, as well as non-emergency calls and complaints or inquiries from the public

• Assess and appropriately respond to a caller’s emotional state

• Evaluated and prioritize calls based on urgency

• Determine the correct jurisdiction, equipment, and personnel to be dispatched

• Dispatch appropriate law, fire or emergency response personnel

• Respond to requests from emergency response personnel

• Operate two-way radios, multi-line phone and teletype systems, computers, data communications terminals and other complex communications equipment to quickly and correctly access information and respond to requests from police, fire, and EMS

• Record the nature and source of incoming and outgoing radio and telephone messages

• Study and maintain familiarity with major roads, streets, industrial plants and buildings

• Monitor multiple public safety frequencies

• Perform other related tasks and duties as assigned

Minimum Qualifications

• At least 18 years of age at the time of hire

• Possess a High School diploma or GED Certificate of Completion

• Possess a valid driver’s license

• Possess current registration and proof of insurance on the vehicle (IF YOU WILL BE DRIVING ONTO POST) ? Able to legally work in the United States

• Have no felony convictions

• Have no Marijuana use in the last twelve (12) months and no other illegal drug use in the past thirty-six (36) months.

• Uncertified dispatchers must become state-certified within one year of hire, exceptions may be made due to scheduling conflicts at the NM DPS Telecommunications Academy.

• For PST II - Current NM DPS Certification (Or State Certification that meets NM DPS Reciprocity / Cert by Waver)

• Successfully complete all recruitment and selection components including, but not limited to, skills testing, oral board interviews, detailed background investigation, and the required post-offer processes: drug screen, physical and psychological evaluation.