WARRANTY SPECIALIST in Dover, New Hampshire at Nemo Equipment Inc

Overview:

NEMO Equipment is looking for a proactive, enthusiastic individual to maintain the brand’s exceptional customer service and support its mission to keep our gear out of the landfill for as long as possible. This position will help ensure an efficient, successful warranty process that helps our customers get back outside with their gear as quickly as possible.

The ideal candidate is an individual that thrives in a fast-paced environment, adapts to changing priorities, works well across other departments, and maintains a well-organized space. Strong communication skills, experience with Excel, and an eye for detail are all required for success. A knowledge of repair techniques and sewing skills (or a strong willingness to learn) are strongly encouraged.

This role is hourly and in-person; candidates must be willing to work out of our office in Dover, New Hampshire. The description above is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of tasks and expectations. The responsibilities of this position may change and candidates must be prepared to accept new responsibilities and transfer others.

Requirements:

• Proficient in the Microsoft Office Suite or related software, especially Outlook and Excel
• Ability to operate job-related office equipment, such as computers, UPS/USPS machine, copy machine, etc.
• Ability to work independently and in a fast-paced environment
• Ability to anticipate work needs
• Interact professionally with customers
• Excellent organizational skills and attention to detail
• An interest in learning how to sew

Welcome, But Not Required:

Job Duties & Responsibilities:

• Maintain an acceptable turnaround time for repairs
• Proficiently navigate and use NetSuite system
• Communicate needs and issues with manager to curtail any backlogs of product
• Maintain a well-organized warehouse and warranty area
• Order boxes and shipping supplies as needed
• Keep NEMO’s sustainability efforts in mind, always thinking about how we could benefit people & the planet
• Assist Customer Service team with shipping small parts for customers
• Assist other employees/departments with shipping needs
• Maintain proper inventory levels for parts
• Repair products in-house & ship back to customers
• Occasionally travel to external events
• Represent NEMO at external consumer-facing events
• Demonstrate a high degree of professionalism in communication and teamwork with coworkers
• Positively contribute to the NEMO culture
• Able to lift and move items up to 50 lbs

About the Company:

NEMO Equipment is an award-winning New England-based specialty outdoor brand that makes backpacking and camping gear for everyone with the drive to explore the uncharted path. NEMO’s reputation for design innovation is a result of its philosophy to never bring anything to market that doesn’t offer a meaningfully better experience, whether that’s the first swinging and reclining portable camp chair (Stargaze™), the first sleeping bags for side sleepers (the Spoon® shape series), or the first composite-weave, 100% recycled tent fabric (OSMO™).

For over two decades, as our team has grown, we have actively lived out the belief that intelligently designed gear enables the adventures that make us all our best selves — humans who are conscious, inspired, connected, and mindful. The sticker in our conference room captures our ethos: “Design Like You Give a Damn.”

We do just that.

For more information about working at NEMO, please visit our website.