Supervisor, Patient Access in Cambridge, Massachusetts at Cambridge Health Alliance

: CHA Cambridge Hospital

: Clerical and Administrative Support

: Hospital Registration Cambridge

: Full time

Non Union

Length Of Shift(s) In Hours: 8
Shift Start + End Times: 2p-10:30p
Hours/Week: 40.00
Weekend Requirements: On call every other weekend
Holiday Requirements: On call every other holiday
On Call Requirements: Every other weekend/ holiday

The Hospital Registration team manages all aspects of patient access for inpatient, outpatient, and emergency services. Focused on efficiency, accuracy, and a patient-centered approach, the department ensures timely admissions, verifies insurance eligibility, and maintains compliance with regulatory and payer requirements. The team collaborates closely with clinical, financial, and support departments to deliver seamless service and uphold CHA’s standards of quality, professionalism, and customer satisfaction.

Under the general supervision of the Patient Access Manager supervises activities of all evening and weekend employees, primarily part time and per diem staff. The supervisor is responsible for completing staff schedules and ensuring sufficient coverage is in place for the department. This may include staffing and supporting other areas as needed. This is a working role that may also require the supervisor to fill in as needed when front line staff are not available and to provide overall support for each campus location. The supervisor monitors staff performance and quality outcomes by ensuring that staff comply with department policies and provide high quality customer service.

Qualifications:

High school education with Bachelor’s Degree in healthcare or management preferred

Prior experience with management of medical information, hospital information systems and other tools in patient care, particularly with Epic and Meditech systems.

Solid micro computing skills including working knowledge of Microsoft Office programs, including Excel, Word, PowerPoint or similar programs

3+ years progressive experience in a similar healthcare setting in a supervisory capacity

Prior experience in completing all facets of registration and pre-registration, insurance verification, copayment determination, and other related services

Experience with industry standard tools and various levels of automation including NEHEN (New England Healthcare Eligibility Network), data quality systems such as MedAssets / XClaim, and other web based products

Ability to facilitate and resolve issues in a thoughtful, customer oriented fashion

Demonstrated ability to take initiative with strong problem solving skills required

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.