Branch Supervisor at Direct Federal Credit Union – Needham, Massachusetts

Our Mission:
To deliver great rates that save our members money, provide easy access that saves them time, and offer remarkable service that preserves their peace of mind.

Our Vision:
To be the lifelong trusted partner of more and more members as they pursue their dreams.

Our Purpose in Member Services:
Every interaction should build stronger relationships, instill trust, empower financial decisions, and solve problems.

Who We’re Looking For

To help us fulfill our mission and purpose, we’re seeking a Branch Supervisor who is:

• A Strong Leader - You’ll coach, mentor, and support team development.
• A Protector of Privacy - You treat member information with the utmost confidentiality.
• A Process Improver - You identify inefficiencies and help implement smart solutions.
• A Skilled Communicator - You understand member needs and deliver exceptional service.
• A Knowledge Champion - You educate members on our products and services to help them thrive.

What You’ll Do

• Greet and assist members, providing outstanding service and accurate banking information.
• Maintain strict confidentiality of all member transactions.
• Identify member needs and proactively offer relevant products and services.
• Open and close the branch as needed.
• Serve as second-in-command to the Branch Manager, ensuring daily operations run smoothly.
• Support and coach team members to enhance the member experience.
• Research and resolve account issues in collaboration with the Branch Manager.
• Observe transactions and provide constructive feedback using coaching tools.
• Perform additional duties as assigned.

What You Bring

• Minimum 5 years of banking experience.
• At least 3 years of supervisory experience.
• Credit union experience is preferred.
• Background in customer service, sales, or a related field.
• Experience with IRAs (Individual Retirement Accounts) is a plus.
• Strong time management and prioritization skills.
• A positive, professional demeanor and excellent communication skills.

What We Offer

• Competitive base salary of $28–$32 per hour, based on experience.
• Comprehensive benefits package including:
  • Medical, dental, and vision insurance
  • Life and disability insurance
  • 401(k) with match and a pension plan
  • Paid vacation, sick, and personal time
  • Student loan paydown program
• Ongoing training and a culture that supports learning and growth.
• A collaborative environment where your ideas are valued and your contributions matter.

This position is 100% in-person at our office in Needham, MA.

Direct Federal Credit Union is an Equal Opportunity Employer (M/F/D/V).