Clinical Operations Coordinator in Des Plaines, Illinois at Retina Consultants, Ltd.

About Retina Consultants, Ltd.

Retina Consultants, Ltd. is a medical and surgical retina practice providing unmatched care to the Chicagoland area for over 35 years.

The Clinic Coordinator is responsible for overseeing daily clinical and operational activities within the retina practice, with primary responsibility for the Des Plaines office. Reporting to the Clinic Manager, this role serves as a liaison between physicians, staff, and patients to ensure, efficient clinic operations, high-quality patient care, staff development, and proper utilization of specialized diagnostic and treatment equipment. The Clinic Coordinator also supports patient assistance programs and helps maintain compliance with practice standards and protocols.

• Oversee the daily operations of the Des Plaines clinic to ensure efficient patient flow and optimal clinic performance.
• Coordinate clinic schedules, staffing assignments, and operational workflows.
• Monitor clinical processes and identify opportunities to improve efficiency, patient experience, and productivity.
• Ensure clinical equipment, supplies, and examination rooms are appropriately maintained and stocked.
• Serve as a resource for staff regarding operational concerns, workflow issues, and problem resolution.
• Collaborate with physicians and leadership to implement practice policies, procedures, and quality initiatives.
• Ensure compliance with practice polices and HIPPA.
• Participate in leadership meetings and discussions.

Staff Onboarding and Development

• Coordinate onboarding of new clinical staff.
• Facilitate orientation and ensure completion of required training and competency assessments.
• Assign and coordinate trainers/mentors for new employees.
• Track onboarding progress and provide regular feedback to management regarding employee development.
• Assist with ongoing staff education, skills development, and cross-training initiatives.
• Promote adherence to practice protocols, standards, and best practices.

• Serve as the primary coordinator for specialized diagnostic and treatment services, including:

Electroretinography (ERG)

Visual Field Testing (VF)

Photodynamic Therapy (PDT)

• Train and support staff in the proper performance of testing procedures and equipment operation.
• Develop and maintain standardized workflows and competency requirements for diagnostic testing.
• Ensure compliance with manufacturer guidelines and practice quality standards.

• Oversee and assist with Patient Assistance Program (PAP) processes.
• Support staff in identifying eligible patients and completing necessary documentation.
• Monitor application status, renewals, and program requirements.
• Serve as a resource for patients’ arid staff regarding medication assistance and financial support programs.
• Collaborate with physicians, pharmaceutical representatives, and administrative staff to facilitate timely patient access to treatment.