Virtual Member Support Specialist in Abbeyville, Colorado at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Virtual Member Support Specialist based in United States.

This is a fully remote opportunity focused on delivering exceptional support to members and clients.
You’ll serve as a trusted point of contact, answering questions and helping people understand their available benefits and services.
The role combines customer service, relationship building, problem-solving, and clear communication.
You’ll interact with clients virtually, support enrollment activities, and ensure a smooth and professional experience.
No prior insurance experience is required, with structured training, coaching, and mentorship provided.
The environment is collaborative and designed to support professional development and long-term career growth.
Strong performers can pursue additional responsibilities and leadership opportunities in a flexible remote setting.

• Connect with clients virtually through Zoom and other online platforms to provide responsive, professional member support.
• Answer questions about available benefits, services, and coverage options, explaining information clearly and accurately.
• Guide clients through enrollment processes, applications, and required documentation.
• Build trusted, long-term relationships through attentive communication, professionalism, and personalized service.
• Maintain accurate client records and complete timely follow-up communications.
• Resolve member concerns efficiently while maintaining a high standard of customer experience.
• Collaborate with remote teammates to ensure consistent, seamless support throughout the client journey.
• Participate in ongoing training, coaching, and professional development programs to strengthen customer service and communication capabilities.

• Excellent verbal and written communication skills, with the ability to explain information clearly and build rapport with a diverse range of clients.
• Strong customer service, relationship-building, problem-solving, and organizational skills.
• Positive, professional, service-oriented attitude with a genuine willingness to help others.
• Ability to work independently, manage time effectively, and stay organized in a fully remote environment.
• Strong multitasking skills and the ability to adapt to changing priorities.
• Coachability, initiative, and commitment to continuous learning and professional development.
• Previous experience in customer service, call center support, retail, hospitality, healthcare, administrative support, client relations, or account management is beneficial but not required.
• No prior insurance experience is necessary; comprehensive training and mentorship are provided.
• Must be at least 18 years old and legally authorized to work in the United States.
• Must have access to a computer or laptop, reliable high-speed internet, webcam and microphone capabilities, and a quiet, professional workspace.

• 100% remote work from within the United States.
• Flexible work environment supported by modern virtual collaboration technology.
• Weekly compensation with opportunities for performance-based bonuses and recognition.
• Structured onboarding, comprehensive training, ongoing coaching, and mentorship.
• Performance-based career advancement with opportunities to progress into leadership and management roles.
• Medical reimbursement program for eligible representatives.
• Company-provided life insurance.
• Leadership development opportunities and professional growth programs.
• Recognition programs and potential incentive travel opportunities.
• Access to virtual technology and resources designed to support remote performance and collaboration.