Remote Licensed Insurance Customer Retention in Baltimore, Maryland at Wayne Shoemaker - State Farm Agency

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of a remote Licensed Insurance Professional. We seek a licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience.

This role requires exceptional relationship building, organizational skills, attention to detail, and the ability to handle sensitive and confidential information with utmost discretion. The best candidate understands the State Farm Agency model and has market area operations acumen.

This remote position is only available to candidates who meet the following criteria:

1. Must have at least one year State Farm experience (required)
2. Must have an active Property and Casualty license

Responsibilities include but not limited to:

• Primary focus: customer service, retention, account reviews, relationship building, and identifying appropriate sales/cross-sell opportunities.
• Expected to contribute to overall Agency goals and growth.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive...

• Base Salary plus Commission and Bonus
• Employer Contribution to Employee Health Plan
• Paid Time Off
• 401k with Match

Requirements:

• Must have recent State Farm experience (required)
• Property & Casualty license (required)
• Life & Health license (must be able to obtain within 60 days)
• Minimum of three years of professional work experience required.
• Strong organization, accuracy, follow-through, problem-solving, and customer-service skills.
• Must complete CareerPlug MV and SL assessments.
• Bilingual English/Spanish (preferred)
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Self-motivated
• Detail oriented
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.