Client Solutions Specialist in Austin, Texas at Bitkernel Technology Inc

Bitkernel Technology Inc. is redefining how the world experiences digital video. With a proven track record of innovation, we’re on a mission to revolutionize streaming technology and build complete content ecosystems. Headquartered in Austin, Texas, with a growing office in Vancouver, B.C., we’re building our future in North America.

Powered by our groundbreaking platform, Goose, we’re creating a next-generation self-serve SaaS solution that enables content creators, broadcasters, and media companies to launch and scale OTT streaming services across Android, iOS, Web, and SmartTV platforms.

At Bitkernel, you’ll experience the energy of a startup with the stability of an established product—and the opportunity to make a global impact. You’ll help shape major technical innovations, collaborate with visionary leaders, and solve complex, global-scale challenges backed by long-term R&D investment.

We thrive on empathy, innovation, and continuous learning. Our team is made up of curious, strategic thinkers who combine deep technical expertise with emotional intelligence and a collaborative spirit across cultures and disciplines.

Join us to build, innovate, and grow as we redefine how the world experiences digital video.

Startup Hustle: You thrive in fast-paced, ambiguous environments with a hands-on, problem-solving attitude.

Boundary-Breaking Vision: You challenge conventions to pioneer innovative, world-class user interfaces.

AI-Enhanced Innovation: You harness AI to supercharge development workflows and push the boundaries of what’s possible.

We're looking for someone who likes to build, figure things out, and move fast. This is not a traditional sales role. You'll work directly with out Business Development team to create demos and experiences that help us win deals across industries like sports, content creators, media, and more.

You do not need to be an expert in streaming technology, but you do need to be curious, hands-on, and quick to learn. Once you understand how things work, you'll be responsible for turning ideas into clean, tailored, and compelling demos that show clients the value of our platform.

If you are the type of person who enjoys learning new tools, creatively solving problems, and seeing your work directly impact revenue, this role could be for you!

• Build and customize client-facing demos using our OTT streaming SaaS platform
• Upload, organize, and manage content asset library (videos, thumbnails, graphics, etc.) to create polished demo environments for potential clients.
• Follow and improve internal "recipes" for building demos across different industries and use cases.
• Work closely with Business Development team to enable and convert real opportunities using dynamic demos tailored to prospective clients.
• Adapt quickly as our product, features, and use cases evolve.
• Support client onboarding and implementation in the future.

• Scrappy, resourceful, and able to intuitively create and deliver when information is incomplete or ambiguous.
• Technologically savvy and a fast adopter of new tools and platforms.
• Strong attention to detail and ability to see your work from the client's perspective.
• Organized and able to manage multiple projects concurrently.
• Clear communicator who can manage both internal and external stakeholders.
• Experience and/or proven interest in media and/or streaming, sports, independent creator space, or digital platforms.
• Top-Tier Education: You hold a Bachelor’s degree in Computer Science, Engineering, or a related field from a 4-yr accredited institution globally ranked in the top 500 universities.

• Experience with tools like Canva, Basic video editing, and/or content platforms
• Exposure to SaaS, marketplaces, or digital products
• Internship or early-career experience in sales, customer success, marketing or content operations.

This role is designed as a launchpad. As you learn the platform and the business, you'll have the opportunity to grow into client-facing roles, such as:

• Onboarding/ Implementation Specialist
• Customer Success Manager
• Account Manager

• Work directly with leadership and see how deals get done
• Be part of a fast-growing company in teh OTT streaming space
• Exposure to clients across sports, creators, media, and emerging industries.
• Your work will have a direct impact on revenue, growth, and ultimately, our success.

• Career Development Opportunities: Access to learning resources, mentorship, and professional growth.
• Collaborative Team Environment: Engage in team-building activities and thrive in a creative, supportive workplace.
• Great Work Environment: Work from our modern office, with flexibility to work from home on Fridays.
• Comprehensive Benefits: Extensive health & benefits plan, LTD & Life Insurance.
• Global Opportunities: Join a company with international reach and potential for future travel and team-building abroad.
• Pay Equity: We base pay on your experience, location, and internal equity to make sure everyone is compensated fairly and consistently.

#LI-ATX