Dispatch Planner - 1 Year Contract in Balzac, Alberta at XTL Transport, Logistics, Distribution

The Role: XTL Transport Inc. is currently seeking a highly organized and results-driven Planner / Dispatcher to support our City & Local Operations. This role is responsible for planning, coordinating, and optimizing local cartage and highway overflow while ensuring exceptional service levels, cost control, and compliance with company policies and regulations

Shift: 4on/4off 5am - 5pm

Key Responsibilities
Dispatch & Planning

• Plan all city, local cartage, and overflow highway loads
• Assign and confirm loads with drivers; ensure pre-plans are sent at all times
• Manage relays, load trades, and routing to minimize cartage costs
• Monitor road and weather conditions and communicate impacts to drivers and Driver Managers
• Track & trace drivers to ensure on-time pickups and deliveries

Operational Performance & Cost Control

• Manage driver productivity and maintain accurate dispatch status
• Control city driver overtime and ensure compliance with Hours of Service (HOS) regulations
• Review driver hours daily to prevent over-hours and reduce overtime costs
• Optimize driver utilization to reduce bobtailing, wait times, and inefficiencies
• Reconcile daily yard checks with dispatch systems and maintain trailer pool integrity

Equipment & Maintenance Coordination

• Coordinate with Maintenance on OOS (Out of Service) tractors and trailers
• Ensure proper trailer allocation and supply to the garage as required
• Maintain accurate tracking of equipment availability and usage

Customer Service & Communication

• Communicate delays, service issues, and OS&D to Customer Service promptly
• Provide follow-ups once deliveries are completed
• Monitor on-time performance and escalate service failures as required
• Liaise with Operations, Customer Service, and Sales on any issues impacting service
• Respond to driver satellite messages and office inquiries in a timely manner

Team & Administrative Support

• Review driver schedules, vacations, and bids
• Manage driver time-off requests and staffing requirements
• Support payroll inquiries related to driver delays or hours
• Review trip plans and driver logs to ensure accuracy and proper payment
• Provide shift reports and communicate outstanding issues to the next shift

Compliance & Performance Management

• Ensure compliance with company policies, collective agreements, DOT & HOS regulations
• Approve trip sheets and local driver pay
• Monitor performance and report any performance issues to Operations Management
• Identify opportunities for continuous improvement in efficiency and service

Additional Responsibilities

• Support other planners as required
• Perform other duties as assigned by management

Qualifications

• 2+ years of dispatch, planning, or logistics experience (transportation industry preferred)
• Strong knowledge of city and local cartage operations
• Experience using dispatch systems
• Solid understanding of Hours of Service (HOS) and transportation regulations
• Strong problem-solving skills with a focus on cost control and efficiency
• Excellent communication and organizational skills
• Ability to work in a fast-paced, high-pressure environment

What We Offer

• Competitive salary
• Employer-paid group benefits (after 3 months)
• RRSP matching program
• A collaborative and fast-paced work environment
• Opportunity to make a direct impact on operational performance

XTL is an equal opportunity employer that embraces diversity in the workplace and equivalently considers applications from qualified women, men, visible minorities, aboriginal people and persons with disabilities. We welcome applications from all interested individuals

We invite all interested persons to apply but only candidates selected for an interview will be contacted.
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