Dispatcher in Edmonton, Alberta at AFD Petroleum Ltd.

Job Description

Founded in 1989, AFD Petroleum is a leading independent supplier of fuel, lubricants, and storage solutions across Alberta, B.C., Yukon, and Alaska. With 35 years of experience, we’re committed to delivering reliable service, innovative solutions, and lasting value, centered on our people, our customers, and our communities.

Job Summary:

The dispatcher is responsible for planning, executing, and owning daily fuel dispatch operations to ensure safe, efficient, and reliable delivery to customers. This role requires strong decision-making, proactive communication, and the ability to manage competing priorities in a dynamic, time-sensitive environment.

In addition to scheduling drivers and equipment, the dispatcher plays a critical role in inventory management, volume forecasting, and operational problem-solving. This position requires a high level of attention to detail, accountability, and situational awareness, as dispatch decisions directly impact customer service, safety, and profitability.

This position includes on-call responsibilities and shift work as required by operational needs.

Why AFD:

• Health benefits- medical, dental, vision, life insurance, disability, AD&D – because we believe in taking care of yourself.
• Employee fuel discount.
• Safety boot Reimbursement program.
• The company provided PPE.
• Paid orientation & training.
• Personal/Sick Paid Days and lunch & learn every month.

What you will do day-to-day:

Dispatch & Operations

• Plan, build, and execute daily fuel delivery schedules for bulk, home heat, cardlock, and wholesale customers.
• Assign drivers and equipment efficiently based on service requirements, safety considerations, and operational priorities.
• Build and manage trips, ensuring all required information is accurate and complete prior to dispatch.
• Monitor trips in progress and make real-time adjustments to address delays, disruptions, or changing conditions.
• Close trips accurately and in a timely manner following delivery.
• Review driver paperwork for accuracy and completeness, and follow up on discrepancies.
• Build, maintain, and refine load patterns and equipment utilization for branch units.
• Provide clear direction and ongoing support to drivers throughout the day.

Inventory Management & Forecasting

• Monitor fuel inventory levels at customer, storage, and cardlock locations.
• Manage fuel inventory and ensure minimum and maximum inventory thresholds are maintained.
• Complete monthly fuel inventory reporting.
• Identify, investigate, and report inventory variances promptly.
• Responsible for fuel forecasting in coordination with an Area Manager and the Logistics Supervisor.

Driver & Equipment Coordination

• Schedule drivers to ensure adequate coverage and efficient use of resources.
• Coordinate unit availability and downtime for maintenance and repairs.
• Collect and review DVIRs and communicate issues to maintenance teams.
• Schedule repairs with internal shop staff and external vendors as required.
• Collaborate with AFD Tank Division for field tank and monitor repairs.
• Ensure drivers are operating in accordance with company procedures and safety expectations.

Communication, Billing & Problem Solving

• Proactively communicate service risks, delays, and operational changes before they become service failures.
• Work closely with the Billing team to ensure accurate and timely information is provided for invoicing and reconciliation.
• Respond professionally to customer concerns and support service recovery when required.
• Mediate driver concerns and resolve operational issues using a calm, solution-focused approach.
• Apply analytical thinking to identify root causes of issues and implement corrective actions to prevent recurrence.

What you need to succeed:

Education

• High School Diploma or GED.

Experience

• Minimum 3 years of dispatch experience in a transportation, logistics, or related environment.
• Proven ability to prioritize competing demands and make independent decisions.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Excel and standard office software.
• Previous experience in liquid or fuel dispatch (willing to train the right candidate).
• Strong geographical knowledge of Alberta and Northern British Columbia.

As part of the interview process, all candidates will undergo pre-employment checks. If an offer is extended, it will be contingent upon the successful completion of pre-employment requirements, including a criminal record check and employment reference verification.

At AFD, our corporate culture reflects our ongoing commitment to both our customers and our people. We believe that people are our greatest asset, and as such, we promote a safe and friendly workplace, encouraging open communication, teamwork, and personal growth. Our team is essential for our success now and in the future.

We thank all candidates for their interest; however, we will communicate only with selected candidates.