Atlassian Platform Engineer in Washington, District of Columbia at Synergy ECP

NetServices (NSI) is an IT services firm with a long-standing reputation for delivering high-quality, cost-effective solutions to drive lasting results. Now operating as a subsidiary of Synergy ECP, NSI continues to stand out in a crowded contracting landscape through its agility, strong customer focus, and commitment to retaining exceptional talent. By taking on challenging IT initiatives, we cultivate our talent and are continually evolving through our partnerships with clients. Our close-knot team of highly cleared engineers, analysts, and program managers represent some of the best talent locally available.

Looking for an Enterprise Atlassian Engineer, supporting enterprise-level Jira and Confluence administration for a high-visibility national security mission. This hands-on role is critical to modernizing and scaling collaboration platforms across multi-enclave environments. You’ll partner with mission, security, IT, and operations teams to deliver resilient, secure, and high-performing Atlassian solutions that drive federal public safety and national security objectives.

Administer and scale Jira, Confluence, JSM, and Crowd for daily enterprise operations.

Triage and resolve support tickets—from access requests to advanced configuration changes.

Improve workflows, fields, dashboards, reports, templates, and permission models.

Manage marketplace apps, including installs, upgrades, troubleshooting, and performance checks.

Oversee access and identity via Crowd, Microsoft Entra ID, and SSO integrations.

Run platform operations: upgrades, patches, deployments, backups, logging, and monitoring.

Support compliance needs, including ATO documentation, audits, and configuration baselines.

Active Top Secret clearance

Minimum 5 years supporting enterprise IT platforms or collaboration ecosystems

Handson experience administering enterprise Jira, Confluence, and Crowd with focus on workflow design, automations and plugin management

Familiarity with Linux administration, PostgreSQL, MySQL, and FISMA/ATO compliance

Strong written and verbal communication; excels in stakeholder engagement and crossteam collaboration.

Comfortable operating in fast paced, dynamic environments; able to prioritize and deliver under shifting mission needs.

Familiarity with Agile/SAFe; able to configure tools to reflect best practice delivery models and ceremonies.

Ability to work onsite in Washington, DC (5 days/week)

Experience in federal/high security or multi enclave environments.

Experience integrating AI enabled capabilities (e.g., classifiers, intelligent routing) into enterprise collaboration platform.

Willing to go through CI poly

Compensation: We offer highly competitive compensation that is consistently recognized by our employees as being generous!

Health & Retirement: We offer a comprehensive Health Benefits package and 401K Retirement plan so you can take care of yourself and your family... both now and in the future. Other health-related benefits include People Partners who will help you navigate both personal and professional worlds, as well as strong wellness related resources offered through our healthcare provider.

Education: Individual growth is a priority at NSI/Synergy ECP. Employees are encouraged to take advantage of our company-sponsored continuing education program so they can get their degree or that next certification needed to propel them towards the next level. Not sure what's best for your career plans, we'll help you navigate it all!

Work/Life Balance: A healthy work/life balance is essential for building and executing your work effectively at NSI/Synergy ECP, but its also necessary to allow you the room to pursue everything you want to develop in your personal life. We offer a generous Paid Time Off benefit and 10 paid holidays a year. NSI/Synergy ECP also provides flexible work options that work with your schedule and lifestyle.

Philanthropy: With the help of our amazing employees, NSI/Synergy ECP participates annually in building awareness, volunteering and contributing to dozens of organizations. We believe that giving back creates a sense of purpose, engagement, and fulfillment. Have a cause you are passionate about? We bet you'll find others here that care about it just as much!

NSI/Synergy ECP is committed to providing equal employment opportunities to all qualified individuals. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, sex, national origin, religion, age, disability, or any other status protected by applicable law.