Customer Service Representative in Tamarac, Florida at Prestige International Insurance Gr Inc

Position Summary:

Are you a detail-oriented insurance professional who thrives on keeping complex accounts running smoothly? We're looking for a Customer Service Representative to be a trusted point of contact for our commercial trucking clients and a reliable partner to our internal teams. In this role, you'll manage the full service lifecycle for owner-operators and fleet accounts — from renewals and endorsements to certificates, FMCSA filings, and billing support. You'll work directly with carriers and clients to resolve issues quickly, keep records airtight, and make sure every policy reflects exactly what it should. You'll be part of a collaborative team that values accuracy, responsiveness, and doing right by clients. If you know commercial lines (trucking experience is a plus), take pride in your work, and want a role where your attention to detail genuinely matters — we'd love to hear from you.

Essential Duties and Responsibilities: :

Knowledge, Skills, and Abilities:

Minimum Qualifications:

Required:

• 1–3 years of experience in insurance customer service (commercial lines preferred)
• Property & Casualty license (or willingness to obtain)
• Understanding of trucking or transportation insurance products
• Familiarity with ACORD forms, COI issuance, and carrier portals
• Strong attention to detail and organizational skills
• Excellent written and verbal communication
• Proficiency in Microsoft Office and agency management systems

Preferred:

• Experience with Applied Epic, AMS360, or similar systems
• Bilingual (English/Spanish) is a plus

Physical Demands and Work Environment:

• Office environment with regular use of computer systems and phones
• Standard business hours with occasional extended hours during peak periods
• May involve virtual or in-person meetings with clients or partners