Bilingual Russian/English Social Worker- Help Center in New York, New York at Jewish Association for Services for the Aged

As a Bilingual Russian/English Social Worker in JASA’s Help Center, you’ll serve as the first point of contact for older adults, caregivers, family members, and professionals seeking information, support, and services. Through screening, assessment, information and referral, and benefits advocacy, you’ll help connect individuals to critical programs and resources that support aging safely and independently in the community.

Shift Schedule:

Monday–Friday, 9AM-5PM

Hours Per Week:

35

This is a hybrid position that requires a minimum of three (3) days per week working onsite at JASA's Central Office.

JASA is one of NYC’s largest and most trusted nonprofit organizations serving older adults. Through the Help Center, we provide guidance, support, and connections to services that help older New Yorkers access the care and resources they need to live independently and with dignity.

Meaningful Impact:

Support older adults and caregivers navigating complex systems of care and servicesHelp individuals access benefits, programs, and community-based supports

Community Connection:

Build relationships with older adults, caregivers, professionals, and community members across NYCProvide culturally responsive and linguistically appropriate services in Russian and English

Collaborative Environment:

Partner with internal JASA programs and external aging service providersWork as part of a multidisciplinary, mission-driven team

Professional Growth:

Develop expertise in aging services, benefits and entitlements, care coordination, and crisis supportParticipate in ongoing training and professional development opportunities

As a Help Center Social Worker, you’ll provide information, referral, assessment, and advocacy services to older adults and caregivers through phone, email, and text-based communication.

Provide information and assistance regarding long-term care services and supportsConnect individuals to appropriate programs and services based on identified needsProvide follow-up regarding referrals and service linkage outcomesServe as a resource for older adults, caregivers, families, and professionals

Conduct intake and screening via phone, email, and text communicationGather preliminary information about client needs and circumstancesAssess eligibility for programs, services, and benefits/entitlementsIdentify barriers to accessing services and provide appropriate referrals and advocacy

Assist with screening for benefits and entitlement programsProvide guidance on applications for public benefits and servicesAdvocate to help clients access eligible supportsProvide information on healthcare, social services, recreation, and community resources

Educate older adults and caregivers on:Aging-related physical, social, and psychological changesAvailable community supports and servicesStrategies to maintain independence and well-being

Collaborate with JASA programs and external service providersParticipate in outreach and education activities to promote Help Center servicesAttend staff meetings, trainings, and professional development sessionsBuild and maintain relationships with community partners

Complete required case documentation, reports, and statistical trackingUse agency databases and systems to maintain accurate recordsFollow all JASA standards and program protocolsReport crisis situations or concerns to supervisory staff

Use a strength-based, person-centered approach in all interactionsProvide culturally responsive and non-judgmental services to diverse populationsPerform additional duties as assigned

Master’s Degree in Social Work, Psychology, Counseling, Gerontology, or related field required within two months of start date

1–2 years of experience working with older adults preferredExperience in geriatrics, intake, screening, or case management preferred

Bilingual Russian/English required

Strong knowledge of long-term care systems and aging services in NYCExcellent communication, listening, and interpersonal skillsStrong assessment, screening, and problem-solving abilitiesAbility to work effectively with diverse populationsStrong organizational and documentation skillsCultural competence and sensitivity to issues of race, ethnicity, religion, and identityAbility to work independently and as part of a team

Proficiency with computers and web-based systemsExperience with databases and case management systems preferredAbility to learn new technology platforms quickly

JASA offers a comprehensive benefits package designed to support your well-being and future:

Medical, Dental, and Vision coverage optionsEmployee Wellness Programs (fitness + mental health support)Employee Assistance Program (EAP)

403(b) retirement plan

Paid vacation timeHolidays and floating holidaysPaid time off for work-life balance

Training and continuing education opportunitiesCareer growth within the organization

Employee recognition programs celebrating contributions

JASA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected classification under federal, state, or local law.